background image

Flowchart 4: Ready Light Flashing Green

NOTES

This is the normal “mouse mode” state when SMART Board software is not installed.

This mode may be desirable for occasional or guest users who don’t require the use of SMART Board tools or 
pen tray functions. 

Windows 98 and 98SE operating systems require that you install the HID drivers from the Windows installation 
CD. Also, on Windows 98 and 98SE, right-click is not supported. The Windows 2000 and Windows XP 
operating systems include the full HID mouse mode.

Remember that you may not want to use the SMART 
Board tools or the pen tray pens. See the previous 
notes.

You can install SMART Board software from the CD 
provided with your interactive whiteboard, or you can 
download it from the 

SMART Technologies website

There are two ways to ensure that the SMART Board 
software service is running. Refer to page 14 for details.

The Ready light should now be steady green, and the 
interactive whiteboard should operate normally. 

Is the

 Ready light

steady green

now ?

Do you w ant to use

the SMART Board

tools, or operate in

"Mouse Mode"?

Is

 SMART Board

softw are

installed?

Us
e

To
ol

s

Ye
s

Contact your

next level of

support

No

Done

Install it

now

Ready light

is flashing

green

Mouse

Mode

No

Go to

Flow chart

5

Yes

Is

SMART Board

softw are
running?

Start it now

No

Ye
s

Summary of Contents for Board 600 Series

Page 1: ...restore normal operation by resetting the interactive whiteboard To reset your interactive whiteboard You can reset the interactive whiteboard completely by disconnecting and then reconnecting the US...

Page 2: ...green Ready light may be normal if you want touch only operation of the interactive whiteboard If you want to use the SMART Board tools or use the pen tray pens go to Flowchart 4 on page 5 A steady g...

Page 3: ...el of support to ensure that all other possibilities have been checked Replace the SC9 with another that has been tested on an interactive whiteboard Ready light not on Is the computer turned on Turn...

Page 4: ...t upgrades installed The Windows 98 and 98SE operating systems require the system installation disk to install the HID drivers The computer s USB port might have become disabled or been assigned to an...

Page 5: ...SMART Board tools or the pen tray pens See the previous notes You can install SMART Board software from the CD provided with your interactive whiteboard or you can download it from the SMART Technolog...

Page 6: ...the detection of pen or eraser removal or show that they are removed when they are not Remove any obstructions and clean the IR sensors with a cotton swab and glass cleaner If a sensor or the pen tra...

Page 7: ...appears A pen is missing or not positioned properly in its pen tray recess A pen dry erase marker or old style black SMART stylus is not reflective to infrared light so pen tray sensors can t detect i...

Page 8: ...one of the messages listed in the following table NOTE Although the Status message displayed by the SMART Board Software Diagnostics program doesn t actually identify problems with the SMART Board in...

Page 9: ...from a SMART Board interactive whiteboard This message does not necessarily mean that the port is receiving data If it isn t this message changes to No data is being received on this port Data is bein...

Page 10: ...exists that the path is correct and that the SMARTBoardServices exe file exists This SMART Board interactive whiteboard is not currently active This message shouldn t appear It indicates that the SMAR...

Page 11: ...ervice log ReportLog html This file contains a summary of the computer s hardware software and communications configuration followed by a detailed table showing the allowed ranges and current values o...

Page 12: ...contact either as segments dots or dotted segments 3 Use a pen tray pen not your finger or a dry erase marker to draw a pattern that includes a rectangle around the edges of the screen two diagonal st...

Page 13: ...g and the Ready light will also reflect the loss of communication When you stop or uninstall the service the menu selections change to allow you to start or reinstall the service Message Description S...

Page 14: ...software service should start automatically when you start your computer If it doesn t perform the first of the following procedures By default the SMART Board tools do not start automatically when yo...

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