CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
59
smarttech.com/kb/170446
Symptom
Causes
Solution
The image is unstable or
unfocused.
The video connection is loose.
Secure the video cable to both the
computer and the interactive flat panel.
You have a poor quality video
cable.
1. Replace the video cable with a better
quality video cable.
2. Press AUTO SETUP (on SMART Board
8070i-G4-SMP interactive flat panels) or
AUTO (on SMART Board 8084i-G4-SMP
interactive flat panels) on the remote
control.
You connected two video cables
together.
1. Replace the two cables with one longer
cable.
OR
Move the computer so that it’s within a
single cable length of the interactive flat
panel.
2. Press AUTO SETUP (on SMART Board
8070i-G4-SMP interactive flat panels) or
AUTO (on SMART Board 8084i-G4-SMP
interactive flat panels) on the remote
control.
The computer’s video display card
is defective.
Connect a different computer to the
interactive flat panel. If this improves the
image quality, consider replacing the
video card in the original computer.
The image is too light, too dark or
has image quality issues.
You might have incorrect video
settings.
Press AUTO SETUP (on SMART Board
8070i-G4-SMP interactive flat panels) or
AUTO (on SMART Board 8084i-G4-SMP
interactive flat panels) on the remote
control.
There is a persistent image on the
screen.
An image was displayed for too
long.
l
Turn off the interactive flat panel and
leave it turned off for as long as the image
was on the screen.
l
Use a screen saver to prevent persistent
images.
Other display quality issues
Return all on-screen display menu
settings to their default values (see
page 74 for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
