CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
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smarttech.com/kb/170446
Resolving audio issues
IMPORTANT
Ensure you can see the computer’s desktop and have touch control and digital ink before using
this table. If not, resolve those issues before completing the steps in the table below.
Symptom
Causes
Solution
Sound doesn’t play when you play
a sound file.
The computer is muted.
Turn off the mute setting.
The computer’s volume is too low.
Turn up the volume on the computer.
The interactive flat panel is muted.
Turn off the mute setting using the remote
control or the front control panel.
The interactive flat panel’s volume
is too low.
l
Use the remote control to turn up the
volume on the interactive flat panel.
l
Use the volume control on the front
control panel.
The wrong audio input is selected
for the video input.
Select the correct audio input (see page 71
for SMART Board 8070i-G4-SMP
interactive flat panels or page 78 for
SMART Board 8084i-G4-SMP interactive
flat panels).
Resolving remote control issues
The remote control provides control of the interactive flat panel up to 23' (7 m) from the front
control panel.
Symptom
Causes
Solution
The remote control behaves
unexpectedly.
The interactive flat panel isn’t
receiving power.
Ensure the interactive flat panel is
plugged in (see page 21).
You’re outside the range of the
infrared remote control sensor.
Move to within the range of the infrared
remote control sensor (see page 38).
The remote control batteries need
to be replaced.
Replace the batteries (see page 49).
The remote control is damaged.
Contact your authorized SMART reseller
(
) to inquire about a
replacement remote control.
Resolving presence detection issues
The sensors for presence detection can detect when people are within 16' (5 m) of the interactive
flat panel and automatically turn on or off the interactive flat panel.
