CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
63
smarttech.com/kb/170446
Symptom
Causes
Solution
The interactive flat panel isn’t
turning on.
The sensors aren’t enabled.
Enable presence detection (see page 72
for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
There isn’t enough of a
temperature difference between
the ambient temperature and
human body temperature.
Reduce the room temperature.
You aren’t within 16' (5 m) of the
interactive flat panel.
Move closer to the interactive flat panel or
make bigger motions.
Glass, acrylic or other similar
material is between you and the
sensors.
Remove the material.
The interactive flat panel isn’t
turning off when people have left
the room.
The sensors aren’t enabled.
Enable presence detection (see page 72
for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
The interactive flat panel is turning
on after it has been turned off.
The re-enable time is too short for
you to exit the room before the
sensors start detecting motion
again.
Increase the re-enable time (see page 72
for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
Sunlight is hitting the sensors.
Close any blinds or shades.
Glass, acrylic or other similar
material is between you and the
sensors.
Remove the material.
The interactive flat panel is turning
on when people aren’t present.
There’s a sudden temperature
change in the room (humidifier
emission, air conditioning, heating
system).
Remove the source of major temperature
fluctuation.
Sunlight is hitting the sensors.
Close any blinds or shades.
The interactive flat panel is turning
off when people are present.
Over time, the sensors average the
room temperature so people’s
body temperature becomes part of
the ambient temperature.
Increase the time before the interactive
flat panel automatically turns off (see
page 72 for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
