SMART Hub VE220, Installation And User Manual

Page 1: ...SMART Hub VE220 Installation and User s Guide PLEASE THINK BEFORE YOU PRINT ...

Page 2: ... is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Trademark Notice SMART Board Actalyst SMART Podium SMART Bridgit SMART Notebook the SMART logo and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Windows and Internet Explorer are either registered trademarks ...

Page 3: ...ng Your Hub 5 Environmental Requirements 5 Storage Temperature and Humidity 5 Water and Fluid Resistance 5 Dust and Scratching 5 Electrostatic Discharge ESD 5 Conducted and Radiated Emissions 5 Before Installing Your Hub 6 Tools Required 6 Additional Cables Required for Your Hub 6 Optional Accessories 6 Installing Your Hub 7 Mounting Your Hub 7 Connecting Your Hub 10 ...

Page 4: ...uring Language and General System Settings 18 Disabling Your System Hardware Settings 18 Enabling Your Audio Feature 19 Upgrading to the SMART Hub SE240 20 4 Installing Your Hub 23 Basic Tools 23 Sidebar 23 Page Sorter 23 SMART Keyboard 23 Right Click 24 Volume Adjustment and Mute 24 System Help 24 Starting Your Hub Session 24 Whiteboarding 25 Saving or E mailing a File 26 Using Your SMART Product...

Page 5: ...trical and Electronic Equipment Regulations WEEE Directive 35 Restriction of Certain Hazardous Substances RoHS Directive 35 Packaging 35 China s Electronic Information Products Regulations 36 B Customer Support 37 Online Information and Support 37 Training 37 Technical Support 37 Shipping and Repair Status 38 General Inquiries 38 Warranty 38 Registration 38 ...

Page 6: ...iv CONTENTS ...

Page 7: ...and SMART Podium interactive pen displays It has the following features Whiteboard capability for writing notes with digital ink Easy upgrade to the SMART Hub SE240 User friendly design Easy to maintain hardware IMPORTANT To ensure your hub functions as expected immediately upgrade your hub s firmware to version 3 0 X To access your hub s audio feature upgrade your firmware and then remove the hub...

Page 8: ...s for SMART products one computer speakers and other peripheral devices including USB storage devices Computer Input Formats Computer Output Formats Your hub also includes 256 MB DDR RAM and its two fans cool the hub while producing less than 30 dB noise at 16 4 5 m Firmware Features Your hub s main firmware features include whiteboarding for writing notes and creating drawings with digital ink an...

Page 9: ... you need to connect it to a power outlet depending on your region Cables and Adapters SMART provides the following cables 6 1 8 m DVI male to VGA male cable to connect to the Extended Control Panel ECP from the DVI out port 6 1 8 m DVI male to DVI male cable to use if your display supports DVI ports DVI male to VGA female adapter to connect your hub to a projector or display using a VGA cable NOT...

Page 10: ... SMART HUB VE220 A USB to serial adapter to enable you to connect your hub to your SMART product if it has a serial connector instead of a USB connector You can purchase additional cables from your authorized SMART reseller ...

Page 11: ...mponents Dust and Scratching Your hub is for use in office and classroom environments only It isn t designed for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation The design is for pollution degree 1 P1 as per EN61558 1 which is defined as No pollution or only dry non conductive pollution Electrostatic Discharge ESD Your hub meets the requirements of EN610...

Page 12: ...unt the hub on a rack wall tabletop or shelf Additional Cables Required for Your Hub Your hub includes cables and accessories but you may require the following additional cables a USB cable to connect your hub to other SMART products NOTE SMART provides a USB cable with products that have USB connectors a VGA cable to connect your hub to a computer using a DVI to VGA connector a USB cable to conne...

Page 13: ... cm rack mounting rack not included wall mounting tabletop or shelf mounting under shelf mounting CAUTION When mounting your hub ensure its fans are not obstructed to allow for proper cooling If you mount the hub vertically be sure that the fans face up to provide optimal cooling Also ensure you use the appropriate screws Use screws and anchors appropriate for the wall on which you re mounting you...

Page 14: ...thod that works best for your rack SMART recommends that you use a method using two mounting brackets aligned with the back of the unit 2 Mount your hub to the rack To mount your hub on a wall 1 Align the base of the mounting brackets with the bottom of your hub 2 Attach the mounting brackets to the sides of your hub using the screws provided and then mount your hub to the wall IMPORTANT Ensure th...

Page 15: ...rackets to the sides of your hub using the screws provided 3 Mount your hub on the shelf or table using the appropriate screws To mount your hub under a table top or shelf 1 Align the base of the mounting brackets with the top of your hub 2 Attach the mounting brackets to the sides of your hub using the screws provided 3 Mount your hub under the tabletop or shelf ...

Page 16: ...ial adapter provided with your hub Your hub includes two video cables Use these cables to connect your hub to your projector or display SMART recommends using a DVI cable when possible for optimal performance You can connect multiple SMART products to a single SMART Hub VE220 All SMART products connected to the unit share a common display For more information contact the SMART Support site 2 Conne...

Page 17: ...cted touch point might be offset from the actual touch point in some situations Resolve this issue by orienting your SMART product Orient your SMART interactive product with your hub before you orient it with other connected computers To orient your SMART product with your hub 1 Select System Settings and then press Orient OR Press both pen tray buttons on your SMART Board interactive whiteboard s...

Page 18: ...ct a USB storage device to your hub and then select System Settings The SMART Hub VE220 Settings dialog box appears IMPORTANT If a password is required to change the configuration settings enter it in the text box located at the bottom of the window and then press OK 2 Select Administration Export Settings A dialog box appears asking you to select the settings you want to export to a USB drive 3 S...

Page 19: ...tings files 6 Press OK The new settings take affect automatically Securing Configuration Settings You can password protect your configuration settings TIP If you forget your password contact the SMART Support site To apply a password to configuration settings 1 Select System Settings The SMART Hub VE220 Settings dialog box appears 2 Press Administration and then select the Require password to acce...

Page 20: ...computer 1 Select System Settings The SMART Hub VE220 Settings dialog box appears 2 Press Input Configuration 3 In the Input device name box type a name for the computer 4 In the Input Type list select Analog or Digital IMPORTANT Select Analog if you are using a VGA DVI I cable or if you are using a DVI DVI cable with a VGA DVI adapter Select Digital if you are using a DVI DVI cable If the setup i...

Page 21: ...e option of choosing how many minutes you want your hub to wait before it enters sleep mode shuts down the projector or displays the device s control strip Configuring Network Settings Connect your hub to a network to take advantage of its networking features such as e mailing Whiteboard files to specified addresses IMPORTANT You must be familiar with basic networking Simple Network Management Pro...

Page 22: ...rver 2 4 Press Apply All NOTE You may want to reset your unit to ensure your settings are applied To configure e mail SMTP settings 1 Select System Settings The SMART Hub VE220 Settings dialog box appears 2 Select Network E Mail SMTP 3 Type the name of your SMTP server in the SMTP server name box and then type the port number of your SMTP server in the Port number box NOTE The SMTP s default port ...

Page 23: ...mmunity string Write community string Trap destination address IMPORTANT In SNMP community strings are text strings that act as passwords Get requests are valid only if their community strings match the value in the Read community string box and set requests are valid only if their community strings match the value in the Write community string box 5 Type the IP address to which your hub should se...

Page 24: ...System and Language 3 In the Language list select your preferred language from the drop down menu 4 Press Apply All To view system information 1 Select System Settings The SMART Hub VE220 Settings dialog box appears 2 Press System and Language The system information appears Disabling Your System Hardware Settings To disable your system hardware settings 1 Select System Settings The SMART Hub VE220...

Page 25: ...NOTE Before you can use your hub s audio feature you must remove the cover plate To remove the hub s cover plate 1 Using a Phillips No 1 screwdriver remove the two screws securing the hub s cover plate 2 After you remove the screws pry the plastic cover off of the hub with either a flat headed screwdriver or a similar device NOTES An adhesive glue holds the plastic plate to the hub Don t use a lot...

Page 26: ... IMPORTANT If a password is required to change the configuration settings type the password in the box at the bottom of the menu and then press OK 2 Press Upgrade Hub to SE240 3 Type the product key number into the Product Key box NOTE The product key number follows this format SE XXXX XXXX XXXX XXX 4 If you have an Internet connection press Upgrade OR Select Manual Activation type your activation...

Page 27: ...ctivation key contact the SMART Support site and they will send it to you You must provide your product key and installation ID in order to receive your activation key You don t have to type dashes when you enter your activation or product key numbers Your Installation ID is unique to your SMART Hub VE220 6 Disconnect the USB storage device from your computer and connect it to your hub s USB inter...

Page 28: ...22 CHAPTER 3 CONFIGURING YOUR HUB ...

Page 29: ...ument 135647 included with your hub for descriptions of the sidebar buttons To minimize the sidebar press the Collapse button To move the sidebar press the Move Toolbar button SMART Keyboard If there s no keyboard connected to your hub you can use SMART s on screen keyboard to type information To access the SMART Keyboard Press the Keyboard button The SMART Keyboard appears NOTE The button appears...

Page 30: ...trol volume adjustment through the volume button on the SystemOn Module connected to the pen tray System Help Your hub includes Help To view Help 1 Select System Help The Help Topics dialog box appears 2 Press a topic to view the associated information Starting Your Hub Session There are three ways to start a new session Situation Procedure Your SMART product turns off Turn on your SMART product a...

Page 31: ...tton To open a file 1 Connect the USB storage device that contains the Whiteboard file to your hub and then press File open button The File Browser dialog box appears 2 Select the USB storage device s drive letter in the Look In list and then browse to and select the file 3 Press Open The file opens To add a page Press Add Page button A new page appears after the current page To delete a page 1 Se...

Page 32: ...USB storage device s drive letter in the Look In list and then browse to the folder where you want to save the file NOTE Press the New Folder button to create a new folder for the file 4 Type a file name in the File Name box and then select a file type in the Save as type list Whiteboard file notebook JPEG archive zip Portable Document Format pdf NOTE If you select JPEG Archive zip your hub saves ...

Page 33: ...ves each page in the Whiteboard file as a JPEG image file and then archives them in a single zip file 4 Press Send E mail Using Your SMART Product with Computer Inputs When viewing computer inputs you can draw digital ink notes on the display If you want to save your digital ink notes you can take a screen capture of the display 1 Pick up a pen tray pen OR Press the Pen button on the side bar The ...

Page 34: ...ess Clear Digital ink notes clear from the display To freeze the display Press Freeze The display freezes NOTE To unfreeze the display press Resume To capture the display Press Capture The last page in the page sorter contains a screen capture of the display ...

Page 35: ...an update is required 1 Select System Settings The SMART Hub VE220 Settings dialog box appears 2 Press System Language The current version of the firmware appears in the System Information section of the tab 3 Go to www smarttech com VE220firmware to determine the latest version of the firmware If the latest version of the firmware on the SMART Support site is newer in other words the number is hi...

Page 36: ... receptacles on your hub 4 Select System Settings The SMART Hub VE220 Settings dialog box appears 5 Press Administration and then press Firmware Update A dialog box appears 6 Select the Application check box and then press OK 7 Press Restart NOTE The initial reset after updating the firmware may take several minutes Maintaining Your Hub s Hardware Your hub s hardware requires little maintenance Ho...

Page 37: ... hub can stop responding or behave in unexpected ways You can reset your hub to end the current session and begin a new restored one To reset your hub press and release the Reset button on the back of your hub and then wait for it to start NOTE You will lose unsaved Whiteboard documents when you reset your hub ...

Page 38: ...nsure your hub is properly connected to your computer and that you select the correct input type Analog or Digital from the Input Configurations tab under Settings If you re connecting to a laptop ensure the laptop is in presentation mode See the laptop s online Help or manual for instructions You re unable to use your hub s networking and e mail features Ensure your hub is properly connected to y...

Page 39: ... and check the drop down menu under Input Type If you re using DVI D your Input Type must be set to Digital but DVI I can be set to either Digital or Analog If this doesn t work try a different cable or display Make sure the selected resolution from your hub is compatible with your output display settings Don t set your resolution too high See your projector or plasma display manual for the native...

Page 40: ...ystem Settings Network E mail SMTP and select Enable file export by e mail Ensure your company s SMTP server name and domain are correct You re unable to save Whiteboard files on your USB storage device Ensure there s enough space on the USB storage device to save your files Ensure the USB storage device is compatible with your hub ...

Page 41: ...ou to properly recycle the electronic product when it has reached end of its life If you require further information please contact your reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances RoHS Directive This product meets the requirements of the European Union s Restriction of Certain Hazardous Substances RoHS Directive 2...

Page 42: ... China s Electronic Information Products Regulations China regulates products that are classified as EIP Electronic Information Products SMART Technologies products fall under this classification and meet the requirements for China s EIP regulations ...

Page 43: ...If you experience difficulty with your SMART product please contact your local reseller before contacting SMART Technical Support Your local reseller can resolve most issues without delay NOTE To locate your local reseller visit www smarttech com where All SMART products include online telephone fax and e mail support Online www smarttech com contactsupport Telephone 1 403 228 5940 or Toll Free 1 ...

Page 44: ...ty Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with the SMART product at the time of purchase Registration To help us serve you register online at www smarttech com registration Address SMART Technologies 3636 Research Road NW Calgary AB T2L 1Y1 CANADA Switchboard 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Fax 1 403 228 250...

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Page 46: ...Toll Free 1 866 518 6791 U S Canada or 1 403 228 5940 www smarttech com ...