CHAPTER 7
TROUBLESHOOTING
40
l
The interactive flat panel and the mobile device or computer could be connected to different
wireless access points, which can increase latency. On the mobile device, turn Airplane mode
on and back off to try to connect to a closer access point. On the computer, turn Wi-Fi off and
then back on, or disconnect and then reconnect the Ethernet cable to try to connect to a
closer access point.
l
Make sure the antenna is attached to the AM30 appliance. See
on page 51 for more information.
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Reduce your Mac computer’s display resolution to 1920 × 1080 or lower.
l
See Evaluating the effect of Screen Share on your network data usage in the
SMART kapp iQ
Pro interactive flat panel administrator’s guide
) for more
information.
l
Make sure your computer or device has the latest operating software.
I’m experiencing other issues
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If you see video on the interactive flat panel but don’t hear audio, make sure the volume on
your iOS device is turned up and the interactive flat panel is not muted.
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If you see video on the interactive flat panel but don’t hear audio, ensure the Ring/Silent
switch isn’t set to silent on your mobile device.
l
Restart the Screen Share app and its discovery services.
a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press
Settings
c. Scroll to
Applications > Screen Share [beta]
.
d. Press
Reset
.
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If you can see your interactive flat panel but can’t connect to it, open the Screen Share app.
a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press
Screen Share
.
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See Resolving issues with applications in the
SMART kapp iQ Pro interactive flat panel
administrator’s guide
) .
l
If a interactive flat panel's name appears more than once, contact your system administrator.
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