99-00724-00 REV C0
Chapter 5
Troubleshooting
This chapter offers suggestions for troubleshooting your interactive pen display.
SMART designed this pen display tablet to work reliably, but if you are having trouble,
we recommend you do the following:
•
If the device driver failed to load properly, first perform the recommended action in
any error message that may appear on your screen. If that does not solve the
problem, review the troubleshooting procedures in this chapter.
•
If you have tried the suggestions in this guide and still cannot resolve the problem,
then contact technical support (page 47).
Checking the Interactive Pen Display’s
Power
The power indicator shows whether power is reaching the interactive pen display.
If the Power Indicator is...
this indicates that the interactive pen display is...
illuminated blue
turned on and receiving a video signal from your
computer.
illuminated orange
turned on but isn’t receiving a video signal from your
computer.
off
turned off or the power cable isn’t properly connected
to the power adapter or to an active AC outlet.
Power Indicator
STATUS
POWER
.
Summary of Contents for Podium ID422w
Page 1: ...Installation and User s Guide SMART Podium ID422w Interactive Pen Display DTU 2231...
Page 10: ...viii 99 00724 00 REV C0...
Page 11: ......
Page 14: ...4 CHAPTER 1 OVERVIEW 99 00724 00 REV C0...
Page 34: ...24 CHAPTER 2 INSTALLING THE SMART INTERACTIVE PEN DISPLAY 99 00724 00 REV C0...
Page 42: ...32 CHAPTER 3 USING THE INTERACTIVE PEN DISPLAY 99 00724 00 REV C0...
Page 54: ...44 CHAPTER 5 TROUBLESHOOTING 99 00724 00 REV C0...
Page 61: ......