CHAPTER 3
TROUBLESHOOTING
35
Issue
Solutions
The display doesn’t respond to
touch when you’re using the
Multi-Window feature.
Be aware that the Multi-Window feature doesn’t support touch.
You can’t write or draw in Microsoft
Office.
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Make sure Microsoft Office 2013 or later is installed.
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Reinstall or update
SMART Product Drivers and SMART Ink
.
SMART Ink toolbars appear even
when you don’t pick up a pen
If two or more displays are mounted on the same wall, make sure they are
mounted in such a way that their cameras don’t interfere with each other.
You’re experiencing other issues
with touch and digital ink, or the
previous solutions don’t resolve the
issue.
See
Referring to the SMART knowledge base for additional troubleshooting
Resolving issues with the iQ experience
For information on resolving issues with the iQ experience, including the Whiteboard,
SMART Notebook Player, Browser, Input and Screen Share apps, see
.
Resolving issues with the Intel Compute Card
For information on resolving issues with the Intel Compute Card, including the drivers, see
Troubleshooting Windows 10 on Intel Compute Card
.
Resolving issues with software
For information on resolving issues with SMART software, see the following pages in the Support
section of the SMART website:
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Troubleshooting SMART Notebook 18
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Troubleshooting SMART Learning Suite Online
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Troubleshooting SMART Meeting Pro 4
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