12
Troubleshooting
100 watt/150 watt/200 watt
Symptom
Probable Causes
Corrective Action
Floor does not heat
No power at controller
Check power supply
RCD/MCB tripped
Check the circuit is not overloaded
Thermostat not set correctly
Refer to thermostat instructions
Cable not correctly connected with thermostat
Refer to thermostat instructions
Floor temperature sensor not connected
Refer to thermostat instructions
Faulty sensor/thermostat
Contact the SmartMat Helpdesk 01473 559077
Heating element cut or damaged
Contact the SmartMat Helpdesk 01473 559077
Floor warming all the time
Thermostat not set correctly
Refer to thermostat instructions
Floor temperature sensor not connected
Refer to thermostat instructions
Floor not getting warm enough Thermostat not set correctly
Refer to thermostat instructions
Floor sensor too close to heating element
Contact the SmartMat Helpdesk 01473 559077
Contact the SmartMat Helpdesk with any questions on 01473 559077
Register your warranty online at:
www.smartmat.co.uk/warranty
Notes
Use this space to make notes for reference
SmartMat
Edison House
Edison Close
Ransomes Europark
Ipswich
Suffolk IP3 9GU
Tel: 01473 559077
Fax: 01473 559076
Email: sales@smartmat.co.uk
Web: www.smartmat.co.uk
Electric Underfloor Heating
