SmartPay Pax One-Piece S900, User Manual

 Pax One-Piece S900

10

Refund

Merchants are enabled for refund transactions and provided a Merchant Refund Card by their merchant bank. 
Merchants should contact their bank to request this service and the card.

1.  Operator selects 

REFUND

 types in refund amount

2.  Press 

ENTER

 and terminal prompts for 

MERCHANT REFUND CARD

3.  Operator swipes 

MERCHANT REFUND CARD

 and enters 

REFUND PIN

4.  PINpad will display refund amount and prompt customer to 

PRESENT / INSERT

  or  

SWIPE CARD

5.  Operator presents EFTPOS terminal to customer

6.  Customer taps, inserts or swipes card 

a.  Insert or swipe - customer follows screen prompts to select account and enter PIN 

b.  Tap - customer follows screen prompts if required

7.  EFTPOS terminal displays 

ACCEPTED

 or 

DECLINED

 result

8.  EFTPOS Receipt will be offered (depending on receipt print/prompt settings)

9.  EFTPOS terminal returns to idle screen ready for next transaction

MOTO Refund

MOTO Refunds can be performed in the same way as MOTO purchase. Merchant should select Refund transaction type 
and use their Merchant Refund Card. The amount being refunded should be credited back to the card used for the 
original purchase. Merchants should contact their bank to request this service and the card.

TRANSACTIONS OVERVIEW