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11 | Troubleshooting
Common Installation Problems
Problems are often caused by conflicts with other devices installed in the same computer, or software
that has been configured incorrectly. If you encounter a problem with the EliteConnect SMC2512W-B
EU 2.4GHz High Power PCI Card, use the following checklists to identify and correct the problem.
•
If your computer cannot find the Wireless Card, or the network driver does not install correctly,
check the following items before contacting SMC Technical Support
o
Make sure the cards are securely seated in the PCI slot and PC Card socket slot.
Check for any hardware problems, such as physical damage to the cards.
o
Try the card in another PCI slot. If this fails, test the card in a completely different
system or try using a second Wireless Card in that particula r slot.
o
Check for resource conflicts
o
Make sure your computer is using the latest BIOS available. Contact the manufa c-
turer of the laptop, motherboard for information on updating the BIOS (e.g. – Dell,
Toshiba, etc)
o
If there are other network cards in the computer, they may be causing conflicts. R e-
move all other cards from the computer and test the Wireless Card separately.
Network Connection Problems
There may be a network connection problem if the LED on the card does not light, or if you cannot
access any network resources from the computer. Check the following items before contacting SMC
Technical Support.
•
Make sure the correct network card driver is installed for your operating system. If necessary,
try uninstalling and reinstalling the driver. To d o this, first shut down your machine and re-
move your SMC adapter. Then boot up and open up your Start Menu, go to Programs, click
the "SMC2531W-B EU 2.4GHz High Power WLAN Utility" program folder and choose
"Uninstall". Reboot the machine when requested to do so. Then insert your Driver CD and run
the Setup.exe utility again. Then shut down the computer, reinsert your SMC adapter and
boot up the machine. The OS should properly reinstall the adapter during this time.
•
Make sure the computer and other network devices are receiving power. If you suspect a
power outlet to be faulty, plug another device into it to verify that it is working.
•
If your wireless station cannot communicate with a computer on the Ethernet LAN when con-
figured for Infrastructure mode, try changing the wireless channel on the AP. Make sure the
SSID is the same as that used by the AP for a station with roaming disabled, or the same as
that used by the AP's in the extended service set (ESS).
•
The Access Point you are trying to attach to is defective or may not be configured properly to
accept your signal. Check with the administrator of your wireless network for more inform ation
on connecting to the LAN. Also run the necessary diagnostics on the AP to make sure the unit
is fully operational.
•
If you cannot access the Internet, be sure to check with the ISP for further instructions once
the drivers for the Wireless Card are installed properly.
Compaq DeskPro EN issue
If your computer is COMPAQ DeskPro EN series, you may encounter the following problems: System
freezes while booting up after installing SMC2512W-B EU PCI Card in the computer.
Solution:
Before installing the PCI Card, please go to
Http://www.compaq.com/
to download the latest version
of ROMPaq ROM Image (V2.11 or later); the follow the instructions COMPAQ provides to update the
system BIOS. You can install the software and hardware of SMC2512 W-B EU PCI Card without pro b-
lems after the BIOS is updated.
Summary of Contents for 2512W-B FICHE
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