SMC Networks PBX10 FICHE, User Manual

Page 1: ...SMCPBX10 TigerVoIP IP PBX Telephony System USER GUIDE TM...

Page 2: ......

Page 3: ...20 Mason Irvine CA 92618 Phone 949 679 8000 E112007 EK R01 IP PBX Telephony System User Guide The easy way to make all your network connections...

Page 4: ...y implication or otherwise under any patent or patent rights of SMC SMC reserves the right to change specifications at any time without notice Copyright 2007 by SMC Networks Inc 20 Mason Irvine CA 926...

Page 5: ...m index cfm action customer_service_warranty All products that are replaced become the property of SMC Replacement products may be either new or reconditioned Any replaced or repaired product carries...

Page 6: ...NUE LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF SMC OR ITS AUTHORIZE...

Page 7: ...ter for 10 Mbps connections Category 5 or better for 100 Mbps connections FCC Part 68 This equipment complies with Part 68 of FCC Rules On the base unit of this equipment is a label that contains amon...

Page 8: ...equipment used within certain voltage limits and the Amendment Directive 93 68 EEC For the evaluation of the compliance with these Directives the following standards were applied RFI Emission EN 5502...

Page 9: ...5 Assign Trunk 20 3 3 Mass Extension Adding 22 3 3 1 Add User Extension 22 4 System Configuration 23 4 1 PBX System 23 4 2 Time Setup 23 4 2 1 Time Zone Setup 24 4 2 2 Real Time Clock RTC Setup 24 4 3...

Page 10: ...TUN Service 36 5 3 1 Enable STUN Service 37 5 3 2 Disable STUN Service 37 5 4 TFTP Service 37 5 4 1 Enable TFTP Service 38 5 4 2 Disable TFTP Service 39 5 5 DHCP Service 39 5 5 1 Enable DHCP Service 4...

Page 11: ...6 7 Analog PSTN Trunk Configuration 67 6 7 1 Add an Analog PSTN Phone 68 6 7 2 Edit an Analog PSTN Phone 68 6 7 3 Delete an Analog PSTN Phone 68 6 8 POTS Setting 71 7 Feature Configuration 72 7 1 Cal...

Page 12: ...new IVR Menu 86 7 11 2 Edit an IVR Menu 87 7 11 3 Delete an IVR Menu 87 7 11 4 IVR Prompts Management 89 7 11 5 IVR Parameters 90 7 11 6 Auto Attendant Prompts 90 8 Example Provisioning 91 8 1 Intern...

Page 13: ...orms the following primary functions Configurable multiple layers IVR with office hour setting Fax relay and pass through T 38 and T 30 Voicemail IVR system Meet me conference SIP registrar SIP outbou...

Page 14: ...g Transmitting or receiving data WAN LED Green on Connect to internet properly LAN LEDs Green on PC NB to LAN is on line LAN1 to 4 FXO LEDs Green on Connect to PSTN line properly FXO1 2 FXS LEDs Green...

Page 15: ...a phone cable with RJ 11 connectors to a PSTN line from CO USB port External port with compliance to USB 1 1 2 0 Plug in an USB hard drive for CDR voicemail backup from the internal storage WAN port...

Page 16: ...User Click User admin in the Login ID field Change the password of User admin in Password field Click UPDATE to change the password Note For the system security please change the password after the f...

Page 17: ...ottom of each page that helps you to configure with Wizard Any configuration change in Wizard requires clicking at the bottom of the homepage 3 1 Add Account Wizard In Add Account Wizard the administr...

Page 18: ...r trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID form a usage balance group Weight the weight of a trunk to be selected in a trunk balance group for an outgoing call Click or to ad...

Page 19: ...usergroup If there is not any appropriate user to select come back later to select once one or more users have been created and associated with this usergroup Auth Dial Passcode Select and enter a pas...

Page 20: ...g Alice Lee or Conference Room Password Password for the user to access IPPBX Web management Description Arbitrary description information E mail Address E mail address of the user for voicemail noti...

Page 21: ...if you want to enable Automatic Client Configuration 3 Click ADD to see the newly added device in the table of the webpage or to see the Enable Automatic Client Configuration ACC page if Auto Provisi...

Page 22: ...dsp205 SMCWSP 100 wsp100 MAC Address MAC address of the device Codec Preference Preference order of supported codec and packet times of the phone Enable Voice Activity Detection VAD VAD is a technique...

Page 23: ...EL Click Finish to finalize all the settings and go back to the homepage Table 3 1 4 Add Extension of IP Phone Settings Field Description Extension Number A unique line number composed of digits only...

Page 24: ...attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE or UPDATE method during a connected call to save the resource...

Page 25: ...ilable Timeout Timeout for ringing before a call is answered User5 Select a user that this extension associates with If there is not any appropriate users to select one can come back later once the ex...

Page 26: ...dd Route Settings Field Description Route ID A unique ID containing alphabets numbers and underscore only without spaces 16 characters maximum Description Arbitrary description information Destination...

Page 27: ...onsecutive w result in 2 seconds delay before dialing Number of Stripped Digits Select number of leading digits to be stripped from the original dialed number when matches this route Using 9NXXXXXX as...

Page 28: ...x lists current selected routes Click SET to update the information Note the order of the selected routes is important since it decides which route will be matched first for an outgoing call If there...

Page 29: ...ergroups For deleting a SIP trunk select a trunk identifier and click DEL Table 3 2 4 1 Add SIP Trunk Settings Field Description Trunk Identifier A unique number consisting of digits only Usually give...

Page 30: ...may be not required in case of a SIP gateway SIP Registrar IP SIP Registrar Port Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the S...

Page 31: ...e ports being selected by turns to even cost DID of Extension When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk The PSTN numbers of t...

Page 32: ...When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be any appropriate userg...

Page 33: ...eld Description Route Group Click to select available routegroups Trunk Click to select available trunks Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any...

Page 34: ...ote Make sure the range of extension numbers does not exist in Extension of IP Phone or user Login ID or the configuration will fail to continue 3 3 1 Add User Extension 1 Click a usergroup in the USE...

Page 35: ...dministrator Firmware versions IP addresses of WAN and LAN interfaces and default gateway router are shown in this page Click PBX System to see the basic information of IPPBX 4 2 Time Setup The Time S...

Page 36: ...stem will ask for re login 4 3 WAN Setup The On board WAN Setup page allows administrator to configure WAN network interface for IPPBX Select System On board WAN Setup and the current setting of WAN n...

Page 37: ...cquired IP address netmask and default gateway information will show when revisit this page later 4 3 3 PPPoE 1 Click PPPoE in the Type list 2 Enter a user name and its password in User Name and Passw...

Page 38: ...ask 3 Click APPLY to change the settings Note By default IPPBX grants IP addresses to LAN devices via DHCP and translates those addresses into its WAN IP address for access beyond the LAN subnet As a...

Page 39: ...54 would do the same Added routes enable routing immediately after clicking ADD However the IPPBX Service needs to be restarted to regard calls from designated LAN subnets as LAN traffic Go to Service...

Page 40: ...ive account information and refresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update the Hostname with the latest WAN IP address at...

Page 41: ...abled because these parameters must be correctly given according to the actual WAN speed 4 7 1 Enable QoS 1 Click Enable 2 Enter the WAN Uplink Speed Downlink Speed and Uplink VoIP Reserved bandwidth...

Page 42: ...r LAN s Private IP Address To allow to access servers in LAN from a machine beyond WAN select System Virtual Server to configure port mappings Service ID names the service Protocol and Port specify th...

Page 43: ...orage to USB Mass storage or NFS server You can select to keep or remove CDR and or voicemails after backup 4 9 1 1 Back up to USB Mass Storage Click USB Mass Storage and then BACKUP to follow the ins...

Page 44: ...rs Caller ID Destination Interface trunk if outbound in use when the call was made answered and ended and which yield the total and billable durations The last column denotes the disposition of a call...

Page 45: ...ting a requested Line in Use callback for the client Service ACD The client is waiting in an ACD queue or is currently being served Party Shows extension number POTS number or SIP trunk ID that is tal...

Page 46: ...e machine by clicking YES or reboot the machine by selecting the Rebooting After Shutdown check box and clicking YES In case the software reboot fails you can also press the hardware Reset button It i...

Page 47: ...any time 5 1 1 Enable NTP Service 1 Click Enable 2 Select the Automatic check box to use server pool at pool ntp org or enter a fully qualified domain name or the IP address of a NTP server 3 Click A...

Page 48: ...ons and also those of the SNMPv2 Read write Community 3 Click APPLY 5 2 2 Disable SNMP Service Click Disable and click APPLY 5 3 STUN Service IPPBX has a built in STUN client to solve NAT problems Sel...

Page 49: ...to Service IPPBX Service and click RESTART to reflect the changes 5 3 2 Disable STUN Service 1 Click Disable and click APPLY 2 Go to Service IPPBX Service and click RESTART to reflect the changes 5 4...

Page 50: ...er Note The default directory is Initially you may not be able to change the directory since no folder is created under yet 5 4 1 2 Add a Folder 1 Click a directory under which you want to add a new f...

Page 51: ...lick Browse 3 Select a directory in the Look in list and then a file 4 Click Open 5 Click PUT FILE to upload the file Now the uploaded file should appear in current directory and is displayed in the D...

Page 52: ...n IP The right address box will not show if Single host is selected 5 Optionally DHCP options12 could be configured by entering an option code and value in Code Value and click ADD The new DHCP option...

Page 53: ...st 5 5 1 4 Show Leased Clients Click the Show Leased Clients tab to see all leased LAN IP addresses and client details 5 5 2 Disable DHCP Service Click Disable and click APPLY 5 6 IPPBX Service In Ser...

Page 54: ...ile 5 6 1 3 Restore IPPBX Configuration Click a configuration backup file in the list click RESTORE and IPPBX will restore the configuration as current setup After restoring the system will ask for re...

Page 55: ...ave the least requirements for RTP port range Max Default Expiration Time Guard and advertise SIP registration respectively PBX Caller ID The default Caller ID for an unknown incoming call Enable Vide...

Page 56: ...ime in seconds to confirm NAT traversal is alive The time is between 10 and 180 seconds Disable WAN Bandwidth Saver Select to disable attempts to use low bit rate codec G 729A or G 723 1 for remote pa...

Page 57: ...fers to a real person who has a name and e mail however one can always create virtual users to associate with public extensions For example extensions in reception break room and lab areas The User Ma...

Page 58: ...for personal configuration through IPPBX Web management Name Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password Password for the user to access IPPBX Web managem...

Page 59: ...PBX features and final destinations The User Group Management page allows the administrator to manage usergroups Select User Management User Group and one can add edit delete or search usergroups Go t...

Page 60: ...trary description information Click SET to add update the information Associated Trunks14 Select routegroups and outbound trunks accessible by this usergroup Note the order matters the hunting sequenc...

Page 61: ...5 Select PBX features enabled to this usergroup Here vm stands for Voice Mail mm for Meet me Conference and parkedcalls for Call Parking Most features have to be configured to function correctly Remem...

Page 62: ...see the newly added device in the Device ID 6 3 1 2 Edit a Device Once create the device you can modify its information through the following steps 1 Modify the Device Administration URL and click LI...

Page 63: ...e device Codec Preference Preference order of supported codec and packet times of the phone Enter the information as follows Proxy IP FQDN Proxy Port Specify IP address or fully qualified domain name...

Page 64: ...the call IPPBX will ring extension B within a minute When extension B is picked up IPPBX will ring extension A to connect the call Extension A call also press to cancel and will connect to voice mail...

Page 65: ...on associates with Password Password of this extension Same password must be configured on the device side as well User16 Select the user this extension associates with If there is not any appropriate...

Page 66: ...e phones should enable this since other DTMF modes require IPPBX being RTP relay server to support in line transfer DTMF Mode Choose preferred DTMF mode for this extension Currently supported types in...

Page 67: ...ging the extension in Unavailable Call Forward Click to add the extension in Unavailable Call Forward and the time here into the list Remove the extension of Unavailable Call Forward from the list by...

Page 68: ...changes Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 6 3 6 3 3 1 Add an Analog Phone 1 Click the ADD New tab to see the detailed ANALOG PHONE MAN...

Page 69: ...is enabled Max Voicemail Space Enter maximum space in KBytes for voicemail T 38 Enabled Click Auto Enable or Disable detecting fax tones in a call UDPTL Redundancy Level Select number of the previous...

Page 70: ...rward Prompt Optional Notify the caller that callee is not available and the call is being forwarded to another extension Line in use Forward Optional Enter a number to which incoming calls are forwar...

Page 71: ...a pattern to include all numbers matched a specific prefix dot can not be used alone or at the beginning of the route patterns X Match any single digit from 0 to 9 Z Match any single digit from 1 to...

Page 72: ...ters maximum Description Arbitrary description information Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 dig...

Page 73: ...route must be included into at least one routegroup in order to take the route pattern into effect Select Route Management Route Group and the administrator can add edit delete and search routegroups...

Page 74: ...nged to this routegroup Click or button to add or remove a route to or from the routegroup The right box lists current selected routes Click SET to update the information Note the order of the selecte...

Page 75: ...ttings shown in Table 6 6 3 Click ADD to see the newly added SIP trunk in the Trunk Identifier 6 6 2 Edit a SIP Trunk 1 Click an identifier in Trunk Identifier 2 Edit settings shown in Table 6 6 3 Cli...

Page 76: ...on if different to the Trunk Identifier Auth Password Give the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Registration Required Select if r...

Page 77: ...not By Number the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2nd dialing Click All to strip all digits of the origin...

Page 78: ...t Bandwidth Limitation kbps Leave it blank to disable or specifies a limit of bandwidth in kbps for call admission Call Admission Control Select to enable the limitation of concurrent calls for a SIP...

Page 79: ...ation Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit number starting from a digit larger or equal to 2 and with an...

Page 80: ...shown in Table 6 7 3 Click ADD to see the newly added FXO PSTN trunk in Trunk Group 6 7 2 Edit an Analog PSTN Phone 1 Click a trunk group in Trunk Group 2 Enter settings shown in Table 6 7 3 Click UP...

Page 81: ...is answered Clear the check box if you are not sure whether the PSTN service provides the function DID of Extension When enabled DID clicks an extension in the list to be an unconditional destination...

Page 82: ...ist whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back l...

Page 83: ...Of Off cycle Tone Max Duration Of Off cycle Tone Enter a time in ms for minimum or maximum duration of off cycle tone Forced Disconnection If This Duration ms Of Silence Detected Enter a time in ms f...

Page 84: ...park line from the pool of call park numbers to the callee After that the callee may hang up current phone move to another phone and dial the park line number told by IPPBX to resume conversation with...

Page 85: ...any specified life line pattern the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call Select Feature Life line to configure life line feature 7 2 1 Ad...

Page 86: ...s from various sources A party could dial in a conference from an internal IP phone an external IP phone on Internet an analog phone via PSTN or an IP phone behind another IPPBX IPPBX allows multiple...

Page 87: ...formation PIN to Join PIN for normal users to join the conference During a conference a normal user has following options to quit conference 1 to mute unmute 9 to log in as the administrator if there...

Page 88: ...4 1 Add a MOH File 1 Enter settings shown in Table 7 4 2 Click ADD to see the newly added file in the MOH ID 7 4 2 Edit a MOH File 1 Edit settings shown as a table at the bottom of the page 2 Click A...

Page 89: ...enter voice mail recording procedure After leaving a message a notification e mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file The Mess...

Page 90: ...name or IP address of the SMTP server for voicemail notification E mail from Address Most SMTP servers require a valid from address to accept a mailing request Voicemail Available Space Check Select t...

Page 91: ...orresponding lists 2 Click Browse to find a corresponding recording in the local storage 3 Click PUT FILE to complete the replacement 4 To reset a prompt back to default click a language and a prompt...

Page 92: ...ts and then click USE DEFAULT Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced Table 7 7 Replaceable Voicemail System Prom...

Page 93: ...Time is up IPPBX will call to the extensions and then executes the Action to each of the calls Select Feature Broadcast to configure Broadcast feature 7 8 1 Add a Broadcast 1 Click the Add New tab 2 E...

Page 94: ...box first and then call back to the one in the Dial Extension field to establish a conversation It is suggested to set one number only in the Callee Extensions unless the extension number in the Dial...

Page 95: ...or different IVR menus Select Feature Worktime to configure Worktime features 7 9 1 Add a Worktime 1 Click the Add New tab 2 Enter settings shown in Error Reference source not found 3 Click ADD at the...

Page 96: ...a specific time e g a morning call in IPPBX to inform the user or another user set in the Extension list by call at the time When the user picks up the phone IPPBX plays voice file or music The user c...

Page 97: ...the Memo Table 7 10 Memo Configuration Settings Field Description Memo A unique ID containing alphabets numbers and underscore only without spaces Extension Click an extension to call Repeat Daily Se...

Page 98: ...essing keys on a telephone keypad With IVR a caller can connect to an expected extension or a service promptly IPPBX enables multiple configurable IVR menus in a single system and each of them could h...

Page 99: ...list 2 Click MODIFY if you want to change the prompt and worktime settings for the first level of IVR 3 Select a prompt and modify the worktime settings 4 Click UPDATE to change the promprt and workt...

Page 100: ...IVR menu Return To go back to the previous layer Node Information of the configured keys and actions Click a node and to delete the node and its underlying structure Child Rule If a Next Layer is sele...

Page 101: ...transfer to an extension Off Hour Actions No Action Play the prompt in Action Data Prompt Select a prompt if Greeting or Announce is selected in the Off Hour Actions list Extension Enter an extension...

Page 102: ...language and a prompt in the corresponding lists 2 Find the new recording in the local storage 3 Click PUT FILE to complete the replacement 4 To reset a prompt back to default leave the Upload box in...

Page 103: ...assign every user to usergroup ALL refer to Error Reference source not found Configure devices and an extension for each device refer to Error Reference source not found Assign each extension to a cor...

Page 104: ...Add staff and utility in the Reachable User Groups of ext all 3 Create a user account for each staff and assign it to usergroup staff 4 Create an additional user account named public and assign it to...

Page 105: ...hown in Figure 8 2 The provisioning tasks include Both sites have staff phones in cubes and offices and utility phones in public areas Each phone has one extension A utility phones can call extensions...

Page 106: ...f ext all 3 Create a user account for each staff and assign it to usergroup staff 4 Create an additional user account named public and assign it to usergroup utility 5 Create a device for each physica...

Page 107: ...e Configuration steps in B BR 1 Create usergroups named staff utility and ext all 2 Add staff and utility in the Reachable User Groups of ext all 3 Create a user account for each staff and assign it t...

Page 108: ...o usergroup configuration For usergroup staff select 100 pstnl in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group 16...

Page 109: ...nistration guidelines describe how to manage some basic functions of the IPPBX using console interface The console interface is set for two levels general user and system administrator General users c...

Page 110: ...ack to the previous level If you are in the basic level the console interface will logout If you are in admin level enter this command will disable and back to basic level CLI Command exit History Dis...

Page 111: ...system memory space and usage information CLI Command show system free System Disk Space Display the PBX system disk space information CLI Command show system df System Channel Display the current ac...

Page 112: ...l to start using the admin commands Service Manage with the PBX services such as Web SNMP TFTP and DHCP Web Service Start or stop the web service After start or stop the service you need to enable the...

Page 113: ...PBX Service Start stop or restart the PBX service CLI Command service pbx start stop restart System Use this command to shutdown or reboot the PBX system Shutdown System Shut down the PBX system CLI...

Page 114: ...CLI Command debug stop Note Make sure to download the file in the web interface without log out the CLI system Once log out the CLI system the file will be deleted Note If rename the debug log file ke...

Page 115: ...mmand Use one of the following commands Command Parameter Value name Name password Password usergroup Group ID modify user loginid Login ID description Description Delete a User The administrator can...

Page 116: ...Description Delete a Usergroup The administrator can delete a PBX usergroup Restart the PBX server in Admin Commands after deleting the usergroup CLI Command del group Group ID IP Phone Configuration...

Page 117: ...trar Port of 1st Redundant Server 1sipdom SIP Domain of 1st Redundant Server 2proxyip Proxy IP FQDN of 2nd Redundant Server 2proxyport Proxy Port of 2nd Redundant Server 2regip Registrar IP FQDN of 2n...

Page 118: ...he PBX server in Admin Commands after adding the extension CLI Command add ipexten exten Extension Number device Device ID password Password user User Modify an Extension of IP Phone The administrator...

Page 119: ...ny yes no allfwd Phone Number voicemail NULL timeoutfwd Extension Number Time in Second Note If more than one entry need to be added use comma to separate Clear all phone numbers by typing NULL fwdpro...

Page 120: ...one Add the information of an analog phone and restart the PBX server in Admin Commands after adding the information CLI Command add analogphone port POTS Port exten Extension Number user User group U...

Page 121: ...nd Note If more than one entry need to be added use comma to separate Clear all phone numbers by typing NULL fwdprompt yes no inusefwd Phone Number selectcallfwd Source Phone Number Local Destination...

Page 122: ...mber Pattern stripped Number of Stripped Digits prefix Prefix description Description Modify a Route The administrator can modify a route Restart the PBX server in Admin Commands after modifying the r...

Page 123: ...te command and the CLI system will delete the very last route in Associated Routes Delete a Routegroup The administrator can delete a routegroup Restart the PBX server in Admin Commands after deleting...

Page 124: ...strar IP Address regport UDP Port did Extension Number bynumber prefix DID Prefix stripping DID Stripping lang en tw jp Note The above commands represent the following configurations en English tw Man...

Page 125: ...t the PBX server in Admin Commands after deleting the SIP trunk CLI Command del siptrunk Trunk Identifier Analog PSTN Trunk Configuration The administrator can display add edit or delete analog PSTN t...

Page 126: ...R descending and rotating callerid yes no billing yes no did Extension Number bynumber bygroup NULL Note bynumber and bygroup only available when setting the trunk type as FXS Disable DID function by...

Page 127: ...the trunk CLI Command del analogtrunk Trunk Group POTS Setting Configuration The administrator can display or edit POTS setting Show POTS Setting Display all POTS status CLI Command list pots Modify P...

Page 128: ...abia singapore slovakia slovenia southafrica southkorea spain sweden switzerland syria taiwan tbr21 thailand uae uk usa and yemen Other List Apart from listing users and usergroups the administrator c...

Page 129: ...essage to another user 1 Prepend message 2 Divorce the message without prepending Return to the main menu 9 Save this message 0 New messages 1 Old messages 2 Work messages 3 Family messages 4 Friends...

Page 130: ...r this message to another user 1 Prepend message 2 Divorce the message without resending Return to main menu 9 Save this message 0 New message 1 Old message 2 Work message 3 Family message 4 Friend me...

Page 131: ...main menu Help Exit Cancel 3 Advanced function 4 Place outgoing call Return the main menu 0 Mail box function 1 Record your unavailable message 1 Accept the recording 2 Listen to it 3 Re record it 2...

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