11 - EN
6 Solution suggestions for problems
Problem
Cause
Explanation / Suggestion
Program cannot
be started or
selected.
Machine may have
switched to self
protection mode due to
an infrastructure problem
(such as line voltage, water
pressure, etc.).
Reset your machine by pressing “Start/Pause/
Cancel” button for 3 seconds. (see, Canceling
a Program)
There is water
coming from
the bottom of
the machine.
There might be problems
with hoses or the pump
filter.
Be sure the seals of the water inlet hoses are
securely fitted.
Tightly attach the drain hose to the tap.
Make sure that the pump filter is completely
closed.
Machine
stopped
shortly after
the program
started.
Machine can stop
temporarily due to low
voltage.
It will resume operating when the voltage is
back to the normal level.
It continuously
spins.
Remaining time
does not count
down.
(For models
with a display)
There may be an imbalance
of laundry in the machine.
The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should be
rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent
any damage to the machine and to its
environment.
It continuously
washes.
Remaining time
does not count
down.
(For models
with a display)
In the case of a paused
countdown while taking in
water:
Timer will not countdown
until the machine is filled
with the correct amount of
water.
The machine will wait until there is a sufficient
amount of water to avoid poor washing results
due to lack of water. Then the timer will start to
count down.
In the case of a paused
countdown at the heating
step:
Time will not count
down until the selected
temperature for the
program is reached
In the case of a paused
countdown at the spinning
step:
There may be an imbalance
of laundry in the machine.
The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should be
rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent
any damage to the machine and to its
environment.
