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Frequently asked questions
The following simple issues can be handled by the user. Please call the after-sale
service department if the issues are not settled.
Failed operation
Check whether the appliance is connected to power or
whether the plug is in well contact. Check whether the
voltage is too low. Check whether there is a power failure
or partial circuits have tripped.
Odor
Odorous foods shall be tightly wrapped. Check whether
there is any rotten food. Clean the inside of the
refrigerator.
Long-time operation
of the compressor
Long operation of the refrigerator is normal in summer
when the ambient temperature is high. It is not
suggestible having too much food in the appliance at the
same time. Food shall get cool before being put into the
appliance. The doors are opened too frequently.
Loud noise
Check whether the floor is level and whether the
refrigerator is placed stably
Check whether accessories are placed at proper locations
Temperature setting
impossible
Check whether the Smart ECO, Fast Freeze or Vacation
function is enabled on the display panel. Exit the special
function mode, and then set up the temperature (for
details refer to the ELECTRONIC CONTROL PANEL
DESCRIPTION section)
Freezer temperature
displayed on the panel,
with the temperature
digits flashing
Press any key to lift the alarm (for details refer to the
ELECTRONIC CONTROL PANEL DESCRIPTION section
Over temperature alarm function), and then check the
foods inside the fridge and freezer compartments get
spoiled
Hot housing
Heat dissipation of the built-in condenser via the housing,
which is normal.
When housing becomes hot due to high ambient
temperature and storage of too much food,it is
recommended to provide sound ventilation to facilitate
heat dissipation.
Surface condensation
Condensation on the exterior surface and door seals of the
refrigerator is normal when the ambient humidity is too
high. Just wipe the condensate with a clean towel.
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