TROUBLESHOOTING GUIDE
1. Do not wash in washing machine or immerse the product or the adapter in
water.
2. Always switch off before cleaning and remove the adapter from the socket with
clean, dry hands.
3. The massager should be wiped with a slightly moist cloth and dried thoroughly.
Do not wipe the product with alcohol or harsh chemicals such as thinner or
bleach.
4. Do not overstretch the eAlas�c back straps.
5. Keep away from heat, fire or exposure to direct sunlight.
6. Do not apply excessive pressure or impact onto massager/massage heads.
Applica�on of a direct force in excess of 110 lbs. may damage your massager
and invalidate your warranty.
Refrain from over usage of the device.
7. Store the massager in a cool, dry place out of reach of children.
8. Avoid contact with sharp edges or pointed objects which might cut or
puncture the cover of massager.
Massage heads rota�ng at
reduced speed.
Massage heads only rotate in
the upper or lower region.
Device switches off suddenly
Jerky mo�on of massage
heads/Vibra�ons from device
Excessive pressure may have been applied onto the
device. Reduce the load and try again.
Device may be jammed. Remove pressure / load
from the device and press the 'Full Back' bu�on to
try again.
Infra-red lights are on but no
mo�on from massage heads
Fault
Solutions
The load on the massage hea ds is excessive.
Reduce load and try again.
The massage has been ac�vated for the upper or
lower back region. Press the 'Full Back' bu�on for
the massage to cover both regions.
Device may have been in use for 15mins. Auto-shut-
off func�on ac�vated. Con�nue using by pressing
the ‘power’ bu�on a�er res�ng the unit for 15mins.
Over-heat protec�on func�on ac�vated. Device is
switched off for your safety. Please rest device for
15-30mins before restar�ng.
Check if adapter is plugged into socket.
Check if adapter output is connected to device
power inlet wire.
Check if device has been used for more than 15
mins. If so, let device rest for 15mins before
con�nuing. Device may require longer �me to cool
in warmer environments.
Device fail to start
6
Care and Cleaning Instruc�ons
