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SNAPAV SURGE PROTECTOR CONNECTED EQUIPMENT PROTECTION POLICY
CAUTION:
Audio/video, computer and/or telephone system installations can be very complex systems of interconnected components. A single
protector may not be able to completely protect complex installations. In those cases, employ a systemic approach using multiple protectors. Systemic
protection requires professional design. AC power, satellite cables, CATV cables, or telephone/network lines entering the system that do not pass
through this surge protector render the SnapAV connected equipment protection policy null and void. For additional information on protecting your
system, please contact SnapAV before installing the surge protector.
This policy is valid only in the United States and Canada. It is the policy of SnapAV that it will, in its sole discretion, replace, pay to replace at fair
market value, or pay to repair, up to the dollar amount specified, equipment that is damaged by an AC power, cable, telephone, or lightning surge
while connected to a properly installed SnapAV surge protector. SnapAV must determine that the surge protector shows signs of surge damage
or is operating outside of design specifications, relative to its surge protection capability, and under all of the circumstances failed to protect your
connected equipment. This policy is subject to the conditions below:
PROOF OF PURCHASE REQUIRED
SnapAV’s connected equipment policy extends to the original purchaser of the SnapAV product only and is non-transferable.
Original purchase receipts must accompany any product return or claim for connected equipment damage.
PROPER INSTALLATION REQUIRED
SnapAV AC protectors must be directly plugged into a properly grounded 3-wire AC outlet. Extension cords, non-grounded two prong adapters,
or other non-SnapAV surge products must not be used. Building wiring and other connections to protected equipment must conform to applicable
codes (NEC or CEC). No other ground wires or ground connections may be used. All wires (e.g., AC power lines, telephone lines, signal/data lines,
coaxial cable, etc.) leading into the protected equipment must first pass through a single SnapAV protector designed for the particular application.
The protector and the equipment to be protected must be indoors in a dry location, and in the same building. SnapAV installation instructions and
diagrams must be followed.
NOTIFICATION REQUIRED
You must notify SnapAV within fourteen days of any event precipitating a request for product replacement or payment for connected equipment
damage. A return authorization (RA) number must first be obtained from the SnapAV Customer Service Department at www.snapav.com/support
before returning the protector to SnapAV. At this time, you must notify SnapAV if you believe you have a claim for damaged connected equipment.
Once you obtain an RA number, please mark the number on the bottom of the unit and pack it in a shipping carton/box with enough packing
material to protect it during transit. The RA number must also be clearly marked on the outside of the carton. Ship the unit to SnapAV. Please note
that you are responsible for any and all charges related to shipping the unit to SnapAV.
