IQH3A IQ 3U Modular Enclosure
www.snellgroup.com
Product Support
Issue 2 Rev 2
Page 8
©
2014 Snell Limited
Product Support
Providing Information to Snell
If you experience any technical or operational difficulties with a Snell product please do not
hesitate to contact us to request assistance.
There is a lot of information you can give us that will enable us to diagnose your problem
swiftly. Please read the following guidelines, as these suggestions will help us to help you.
Basic Information
•
For Units:
Please provide the exact product Model, unit Serial Number and Software
Version information.
•
For Cards or Modules:
Please provide the Sub-Assembly Number, Card Serial
Number and the Software Version information.
Basic Application
•
Inputs:
Please provide full details of the Input Signals being used including any
references, etc., and where they are being generated.
•
Outputs:
Please provide full details of the Output Signals required and how they are
being monitored.
•
System:
Please provide a brief description of the system in which your Snell
equipment is currently being used.
Basic Tests
•
Preset Unit:
Please use the Preset Unit function to return the settings back to the
factory default settings.
•
RollCall:
Is your unit currently connected to a RollCall capable PC? This software is
obtainable for free and provides a very user friendly GUI for virtually all Snell
equipment - perfect for complex products, large systems or those with passive front
panels.
•
Card Edge Info:
What is the status of the card edge LEDs or display? These can
often provide information such as power status and input detection conditions.
•
Internal TPG:
Many Snell products have an internal test pattern/tone generator.
Please activate this to assist you with your problem analysis.
Your Contact Details
In addition to the above, please do not forget to provide us with your contact details to enable
us to get in touch with you swiftly:
•
name(s)
•
telephone and fax numbers
•
e-mail addresses
•
business address