❺delete
any
damaged
file
s
from
the
memory
card
Simple troubleshooting
Performance
Solution
Cannot record normally
❶reset
the
device
❷format
the
SD
card
❸change
new SD
card,
(Class10)
❹ensure
SD
card
is fully insterted.
Video not clear
❶change the resolution
❷ensure
that
the
camera
lens
is
clea
n
❸ensure
that t
he
is
windscreen
clea
n
working abnormally
❶press the reset button to restart
❷turn
off
and
then
restart
the
device
❸format
the
SD
card
Cannot preview in real time
❶confirm
that
it
is not
connected
with
an
other
mobile
❷close
the
app
and
restart
the
app.
❸restart
the
device
Don’t have WIFI signal
❶confirm
WIFI
signal
is within
the
range of
the
device
❷refresh
WIFI
list
❸restart
the
device
❹re-upgrade
the
firmware
App online can’t playback
❶stop
take
recording
,
t
hen
playback.
❷change
the
resolution.
❸download
the
video
,
then
playback
Black screen when real-time
preview
❶press
the
reset
button
to
reset
the
device
❷turn
off
and
restart
❸format
the
SD
card
SD card won't
record
❶format
the
SD
card
❷
Replace the SD
card
(Class10)
For product assistance please contact our support team
on
0333 121 2252
or visit
www.snooperneo.co.uk
39
DVR-PRo V1.0 EN 03/19