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3.
ERROR MESSAGE - ‘There was a problem connecting to the Performance Products server…’
If you get an error message as described above this normally means that there is something blocking communication
between the software, most typically a firewall, and the Enigma™ server. Windows XP is supplied with a built in ‘Internet
Connection Firewall’. Depending upon which Service Pack you have for this operating system you will need to access the
firewall settings and allow access for the software. We recommend updating to Service Pack 2 as this will allow easier
configuration. Please refer to Step 3 in Section A for how to determine what Service Pack your windows XP Operating
System has.
If you do have a Firewall on your computer the Syrius Plus Updater software may appear to stop and it is at this point that
your Firewall software will inform you that the Syrius Plus Updater software is trying to access the internet. Please make
sure that you grant/allow/permit access through the Firewall.
Please read the messages supplied by your Firewall software carefully before choosing your option. If you do
not allow the program access to the internet through the Firewall, the download process will fail.
If no message was prompted by the firewall software uninstall and then re-install the software and perform a download
again.
Warning: We do not recommend disabling your firewall software in order to perform a download to your Syrius,
nor can we provide advice on how to alter the settings on third party software, nor can we be held responsible
for any action taken by the PC user that makes the PC more vulnerable to malicious viruses, software and
computer hackers. Any changes made to the PC firewall settings are solely at the PC user’s discretion. We would
recommend contacting the third party software manufacturer for further information of how to configure the
firewall software.
Summary of Contents for syrius s600 plus
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