58 | APPENDIX F: GENERAL TROUBLESHOOTING
Appendix F
General Troubleshooting
SYMPTOM:
My mobile computer does not recognize the card.
POSSIBLE REASONS
SOLUTION
The card driver was not installed
or installed incorrectly.
Install the software properly.
SYMPTOM:
The Socket status icon doesn’t appear on the task tray when I
insert the card.
POSSIBLE REASONS
SOLUTION
Your mobile computer may be
frozen.
Remove the WLAN Card. If using a
Pocket PC, soft reset the device by
pressing the reset button. If using a
notebook, restart the computer.
The Low Power WLAN Card may
not be properly aligned in the CF
or PC Card slot.
Remove and carefully re-insert the card
in the slot.
There may be foreign material in
the CF card’s pinholes.
Carefully remove any foreign material
from the pinholes using a small vacuum
or brush. Denatured alcohol may be
used sparingly.
SYMPTOM:
My mobile computer does not recognize an IP address.
POSSIBLE REASONS
SOLUTION
The IP address has not taken effect
yet.
Remove and reinsert the card or soft
reset the mobile computer.
The ESSID may be incorrect.
Check and re-enter the ESSID.
Try using an ESSID of “any”.
In Infrastructure operating mode,
WEP encryption may not match
access point settings.
Check with your company IT
department to confirm access point
security settings.
SYMPTOM:
My mobile computer does not associate with an access point
known to be within range.
POSSIBLE REASONS
SOLUTION
The IP address may be incorrect.
Correct IP address or use DHCP
The ESSID may be incorrect.
Check and re-enter the ESSID.
Try using an ESSID of “any”.
In Infrastructure operating mode,
WEP encryption may not match
access point settings.
Check with your company IT
department to confirm access point
security settings.
