APPENDIX G: SUPPORT RESOURCES | 59
Appendix G
Support Resources
If you have trouble installing or using the Low Power Wireless LAN Card,
refer to Appendix C, “Troubleshooting WEP Encryption” or Appendix E,
“General Troubleshooting.” If you are using the card with a Pocket PC, you
can also tap
Start | Help
for help on the WLAN Tools page you have open.
For Windows 2000/XP, click on the help icon in the upper right corner,
then click on the WLAN Tools page you need help on.
Technical Support
If you have trouble installing or using the Low Power Wireless LAN Card,
contact Socket’s technical support department via the online support
system.
IMPORTANT! To obtain technical support for your product, you must
first register your product online at
www.socketcom.com/prodreg
.
To submit an email inquiry through the online support system: After you
register your product, you will be presented with an option to 'submit a
problem'. Click on this option to follow the online process to submit an
email request for technical support.
This is the fastest way to obtain technical support and has the quickest
turnaround time. Registered customers who submit a question online will
receive priority service. If we are unable to resolve your support inquiry via
email, we can arrange for a technical support representative to call you at a
specific time.
Users’ Forum
If you would like to discuss the Socket Low Power Wireless LAN Card
with other users, visit Socket’s users’ forum at:
www.socketforum.com
Important! Socket does NOT provide technical support via the users’ forum!
Note: Socket may, but is not obligated to, monitor or review any areas on
the Site where users transmit or post Communications or communicate
solely with each other, including but not limited to the user forum, and the
content of any such Communications. Socket, however, will have no
liability related to the content of any such Communications, whether or not
arising under the laws of copyright, libel, privacy, obscenity, or otherwise.
Socket retains the right to remove messages that include any material
Socket deems abusive, defamatory, obscene or otherwise unacceptable.
.
