HELP
TROUBLESHOOTING
1. UNABLE TO CONNECT/PAIR WITH BLUETOOTH® DEVICE.
a. Confirm that your phone, tablet, or device is compatible with
Bluetooth® version 2.0 or above by checking the user guide of the device
you are trying to connect.
b. Make sure the 3.5mm audio cable is NOT plugged into TRANSIT-XS. (NOTE:
when the 3.5mm jack is plugged in, Bluetooth® is automatically turned off.)
c. Follow the connection instructions in the ‘SETUP’ section of this User
Guide.
d. Switch TRANSIT-XS ‘OFF’ and back ‘ON’, and confirm at least one of the
power level LEDs is ON. If none of the power level LEDs comes on, plug
TRANSIT-XS in to charge the battery.
e. Make sure the volume on the TRANSIT-XS is turned up by pressing the ‘+’
button until you see the LED flash quickly.
2. WIRELESS AUDIO IS DROPPING OUT.
a. Move TRANSIT-XS closer to the connected Bluetooth® device.
b. Make sure TRANSIT-XS is charged, or plugged in and charging. At least
one of the power level LEDs should be ON.
3. AUDIO IS DISTORTED.
a. Lower the volume on TRANSIT-XS by pressing the ‘-‘ button.
b. The best audio clarity will be achieved using the provided 3.5mm audio
input cable.
c. Make sure the TRANSIT-XS Momentum Port™ is not blocked or obstructed.
d. Switch the TRANSIT-XS speaker OFF and back ON.
e. Play a variety of tracks to confirm that the content is not corrupted
or low (bit-rate) quality.
4. TRANSIT-XS WILL NOT PLAYBACK USING 3.5MM AUDIO INPUT.
a. Make sure the volume level is turned up on TRANSIT-XS by pressing the
‘+’ button until you see the LED flash quickly.
b. Confirm audio is playing on your source device, and that the volume is
turned up on the source device.
c. Make sure the 3.5mm audio jack is plugged in FULLY to both the TRANSIT-
XS speaker and the source device.
d. Confirm that there is no damage to the audio cable.
e. Make sure TRANSIT-XS is turned ON and the at least one of the power
level LEDs are ON.
f. Make sure TRANSIT-XS is charged or plugged in and charging.
