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Customer Service
For information about SoftBank handsets or services, call General Information.
For repairs, call Customer Assistance.
SoftBank Mobile Customer Center
General Information
•
From a SoftBank handset, dial toll free at 157
•
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance
•
From a SoftBank handset, dial toll free at 113
•
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number (charges apply) below for your service area:
Hokkaido Area
Tohoku Area
Hokuriku Area
Kanto, Koshinetsu Area
022-380-4380
Tokai Area
052-388-2002
Kansai Area
06-7669-0180
Chugoku, Shikoku Area
Kyushu, Okinawa Area
092-687-0010
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
SoftBank Mobile Global Call Center
From outside Japan, dial
+81-3-5351-3491 (toll free from SoftBank handsets)
If handset is lost/stolen, call this number immediately (international charges apply)
December 2010, First Edition
SOFTBANK MOBILE Corp.