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14
Appendix
14-
7
Troubleshooting
Q
Charger/Battery (continued)
Q
Calling
Problem
Possible Cause
Solution
Battery won't
charge
AC Charger may not be
properly connected to
handset.
Make sure connector is securely
inserted and retry.
AC Charger may not be
firmly plugged in to AC
outlet.
Remove plug from outlet,
re-insert and retry.
Battery may not be
properly installed.
Install battery properly (
Handset, External
Device Port, battery or
AC Charger connector
terminals may need to
be cleaned.
Clean terminals with a dry cotton
swab and retry.
Charger may not be
supported.
Use specified AC Charger only;
others may damage battery.
Battery charges
slowly
Charging slows during
Video Calls.
End the call to charge faster.
Battery may be
charging via USB.
Use AC Charger.
Battery Time
seems shorter
than usual
High power consuming
operations are in use.
Keep handset closed in Standby;
reduce TV, S! Application, Media
Player and Camera use, and limit
transmissions/external
connections.
Using handset in poor
conditions may
shorten Battery Time.
Avoid prolonged use of handset
out-of-range or in poor signal
conditions.
Power hungry settings
may be active.
Lower Brightness, select shorter
Display Saving/Backlight time, etc.
Problem
Possible Cause
Solution
Cannot place call
Keypad Lock may be
active (
`
appears).
Cancel Keypad Lock (
).
Password Lock may
be active (
$
appears).
Cancel Password Lock (
).
Call won't connect
and there's a
beeping tone
Did you include the
area code or the first
0
?
Dial the number including the
area code or
0
.
Handset may be
out-of-range (
)
appears).
Move to a place where signal is
strong and retry.
Offline Mode may be
active (
[
appears).
Cancel Offline Mode (
and retry.
Call is choppy or
cut off
Network signal may
be weak.
Move to a place where signal is
strong and retry.
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.
Clicking noise is
heard during call
Handset may be
moving into another
service area.
Noise is heard when Network
signal switches. This is normal.
Cannot hear other
party's voice
Earpiece Volume
may be low.
Increase Earpiece Volume
(
).
Sound output may be
set to use handsfree
device.
Set Transfer Audio (
To Phone
.
Cannot use Answer
Phone or Caller
Voice
Memory may be full.
Answer Phone and Caller Voice
are disabled when less than
12 seconds remain or
20 messages are recorded.
Delete messages (
Is the call a Video
Call?
Answer Phone and Caller Voice
are not available for Video Calls.