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8
14
Appendix
14-
8
Troubleshooting
Q
Calling (continued)
Q
Messaging
Q
Other Functions
Problem
Possible Cause
Solution
Cannot save phone
number for Call
Forwarding
Does the number
start with
1
,
00
,
0120
or
0990
?
Public service numbers,
international call numbers
starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.
Problem
Possible Cause
Solution
Cannot receive
messages
Does
A
appear?
Memory is full. Delete messages
(
Does
)
appear?
Move to a place where signal is
strong.
S! Mail is not
delivered as sent
Recipient handset
may not be
S! Mail-compatible.
Recipient must be subscribed to
S! Mail, Super Mail or Long Mail.
The maximum size of messages/
attachments handsets can
receive varies by make and
model. Confirm compatibility with
recipient handsets.
Still images are not
delivered as sent
Recipient handset
may not be
JPEG-compatible.
Convert JPEG files to PNG
(
Video clips are not
delivered as sent
Recipient handset
may not support the
file format.
Send video clips to S! Mail- or
VGS-compatible SoftBank
handsets supporting MPEG-4.
Problem
Possible Cause
Solution
TV, mobile camera,
etc. won't activate
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.
Viewfinder image is
blurry/out-of-focus
Lens cover may need
to be cleaned.
Clean dust/smudges from lens
cover (
) with a soft cloth.
Handset movement
may blur images.
Hold handset steady when
releasing shutter.
Portrait/Macro Selector
(
) may be misset.
Slide to
n
for close-up shots or
to
o
for other shots.
Cannot watch TV
Network Information may
need to be retrieved.
Retrieve Network Information
(
USIM Card may not be
inserted.
TV is disabled when USIM Card
is not inserted or upon
subscription termination.
Subscription may be
terminated.
Cannot use
S! FeliCa
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.