First Step Guide
SoftBank Global
Call Center
From outside Japan, dial
+81-3-5351-3491
(International charges will apply.)
SoftBank Customer Centers
From a SoftBank handset,
dial toll free at
157 (General Information)
113 (Customer Assistance)
■
Call these numbers toll free from landlines.
Subscription Area
Service Center
Toll Free Number
Hokkaido, Aomori, Akita, Iwate, Yamagata,
Miyagi, Fukushima, Niigata, Tokyo, Kanagawa,
Chiba, Saitama, Ibaraki, Tochigi, Gunma,
Yamanashi, Nagano, Toyama, Ishikawa, Fukui
General Information 0088-240-157
Customer Assistance 0088-240-113
Aichi, Gifu, Mie, Shizuoka
General Information 0088-241-157
Customer Assistance 0088-241-113
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
General Information 0088-242-157
Customer Assistance 0088-242-113
Hiroshima, Okayama, Yamaguchi, Tottori,
Shimane, Tokushima, Kagawa, Ehime, Kochi,
Fukuoka, Saga, Nagasaki, Oita, Kumamoto,
Miyazaki, Kagoshima, Okinawa
General Information 0088-250-157
Customer Assistance 0088-250-113
Support
More Information
Customer Service
!
Handset User Support
Via Yahoo! Keitai Main Menu: At top of Top Menu,
Select
ﾒﾆｭｰﾘｽﾄ
7
English
7
User Support
.
!
Online English Manual
http://www.softbank.jp/mb/r/support/821p/
May be unavailable at purchase.
Call Customer Service or try later.
Emergency Numbers
!
Police
........................ 110
!
Fire & Ambulance
......... 119
!
Coast Guard
............... 118
Before Using Handset
Package Contents
!
Handset (821P)
!
Battery (PMBAE1)
!
User Guide (Japanese)
!
First Step Guide
!
Raku Raku Start Book (Japanese)
!
Utility Software (CD-ROM)*
*Utility Software updates/upgrades may be released on
SOFTBANK MOBILE Corp. Website (http://www.softbank.jp)
without prior notification. Please check for the newest versions
of utility applications and download as required.
USIM Card Installation
1
Open USIM Holder
2
Insert USIM Card (gold IC facing down) into USIM
Holder
3
Close USIM Holder
USIM Card must be inserted to use this handset. Turn handset
off and remove battery before inserting/removing USIM Card.
Notch
1
2
3
USIM PINs
!
PIN1
4 to 8-digit code used to prevent unauthorized 821P use.
• PIN1 can be changed.
• When PIN Entry is
ON
, PIN1 entry is required each time
handset is turned on (with USIM Card inserted).
!
PIN2
Required to clear All Calls or set Cost Limit and Currency
Setting.
• PIN2 can be changed.
!
PIN Lock & Cancellation (PUK)
PIN1 Lock or PIN2 Lock is activated if PIN1 or PIN2 is
incorrectly entered three times. Cancel PIN1 Lock or PIN2 Lock
by entering the PIN Unblocking Key (PUK/PUK2).
• If PUK is incorrectly entered ten times, USIM Card is locked
and handset is disabled. Write down PUK.
• For procedures required to unlock USIM Card, contact
SoftBank Customer Center, General Information.
Passwords
!
Handset Code
Required to use/change some handset functions.
•
e
appears for each digit entered.
• Handset Code (
9999
by default) can be changed on
handset.
!
Center Access Code
4-digit number specified at initial subscription; required to
access Voice Mail via landlines or subscribe to fee-based
information.
!
Call Barring Password
4-digit number specified at initial subscription, required to
restrict handset services.
• If entered incorrectly three times, Call Barring settings lock;
Call Barring Password & Center Access Code must be
changed. Reach SoftBank Customer Center, General
Information for details.
Charging
1
Connect AC Charger (not included) to handset
2
Plug AC Charger into AC Outlet
• Charging Indicator illuminates and charging starts; may
take up to approximately 130 minutes.
• When charging is complete, Charging Indicator goes
out.
3
Unplug AC Charger, then disconnect handset
Charging Indicator
Release Tabs
Port Cover
Charger Connector
AC Charger
AC Outlet
External Port
Arrows Up
Charger Blades
1
2
3
Battery Installation
2
Insert battery
3
Replace battery cover
1
Slide battery cover,
then lift to remove
Specifications
• Values were calculated with battery installed.
Weight
(including battery)
Approx. 113 g
Talk Time
3G: Approx. 200 minutes
Video Call: Approx. 100 minutes
GSM: Approx. 200 minutes
Standby Time
(closed)
3G: Approx. 400 hours
GSM: Approx. 300 hours
Charging Time
AC Charger: Approx. 130 minutes
In-Car Charger: Approx. 130 minutes
Dimensions
(closed)
Approx. 50 x 104 x 15.9 mm
Maximum Output
3G: 0.25 W
GSM: 2.0 W
Manner Mode
!
Minding Mobile Manners
Please use your handset responsibly. Inappropriate handset use can be both dangerous and bothersome. Please take care not to
disturb others when using your handset. Adjust handset use according to your surroundings.
Activating/Canceling Manner Mode
!
In Standby, press and hold
H
or
+
Emergency Numbers
Customer Service
More Information
Use English Interface
Call Abroad from Japan
Customize Handset Address
First Step Guide
and more...
General Notes
!
SoftBank is not liable for damages from accidental loss/
alteration of handset/Memory Card information (Phone
Book entries, image/sound files, etc.). Back-up important
information.
!
Handset transmissions may be disrupted inside buildings,
tunnels or underground, or when moving into/out of such
places.
!
Use handset without disturbing others.
!
If handset is left with no battery or an exhausted one, data
may be altered/lost. SoftBank is not liable for any resulting
damages.
!
Handset use near landlines, TVs or radios may cause
interference.
!
Beware of eavesdropping.
Digital signals reduce interception, however transmissions may
be overheard. Deliberate/accidental interception of
communications constitutes eavesdropping.
"eavesdropping" means radio communication is received by
another receiver deliberately or accidentally.
!
For body worn operation, this mobile phone has been
tested and meets RF exposure guidelines when used with
an accessory containing no metal and positioning the
handset a minimum 15 mm from the body. Use of other
accessories may not ensure compliance with RF exposure
guidelines.
For more information, see User Guide (Japanese) P.xxxii.
Electromagnetic Waves
821P_FSG.fm Page 1 Friday, October 19, 2007 10:58 AM
This manual is printed using
an ink based on soy bean oil.
3TR005285AAA
March 2012,
Second Edition
Safety Precautions
!
Use specified battery, charger and holder.
The use of devices other than those specified may result in
malfunction of handset or battery. Leaking, overheating,
explosion or fire may occur.
!
Do not get handset, battery and charger wet.
If liquids such as water or pet urine get into battery and
charger, they may cause overheating, electric shock or
malfunction. Do not use handset in damp places like
bathrooms.
!
Do not use handset while driving a vehicle.
Doing so may interfere with safe driving and cause an
accident. Stop your vehicle to park in a safe place before using
handset. Drivers using handsets while driving are subject to
prosecution.
!
Do not throw or otherwise subject to strong force or
impacts.
Battery may leak, overheat, explode, catch fire, or cause
damage to handset.
!
Turn off handset where use is prohibited, such as aboard
aircraft or in hospitals.
Handset may interfere with the operation of sensitive devices
and electronic medical equipment. Follow the instructions
given by the respective medical facilities regarding the use of
mobile phones on their premises. In addition, actions such as
speaking on a mobile phone aboard aircraft are prohibited and
may be punishable by law.
!
Do not disassemble or modify handset.
May cause accidents such as fire, bodily injury, electric shock
or equipment malfunction.
!
!
Handling Precautions
!
!
!
!
!
!
!
Keep handset off and charger disconnected in filling
stations or places where flammable gas is generated.
Handset use in such areas may lead to fire.
!
!
Do not use or leave handset or related hardware in
locations subject to high temperatures, such as near an
open flame/heater, in sunlight or inside a car on an
extremely hot day.
Do not charge, leave, use, or be carrying handset or related
hardware in a warm place or where heat collects, such as
under a kotatsu (blanketed warming table) or electric
blanket, next to a kairo (worn warming patch), etc.
Battery may leak, overheat, explode, or ignite. Handset or
related hardware may deform or malfunction. Part of the
casing may also become hot and cause burns.
For more information, see User Guide (Japanese) P.xxvii.
