14-
6
T
roub
leshooting
Q
General
Troubleshooting
Problem
Possible Cause
Solution
Handset won't
turn on
Was
"
pressed long
enough?
Press
"
longer.
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.
Battery may not be
properly installed.
Install battery properly (
).
Handset won't
respond
Is
Switch On/Off
in PIN
Entry
On
?
If
On
, PIN1 is required. Enter
PIN1 according to onscreen
prompt.
Keypad won't
respond
Keypad Lock may be
active (
`
appears).
Cancel Keypad Lock (
).
Password Lock may be
active (
$
appears).
Cancel Password Lock (
).
REFRESH
appears and
handset returns
to Standby
Handset may have
been dropped or
subjected to shocks.
Handset failed to recognize
USIM Card temporarily. This is
not a malfunction.
Insert USIM Card
appears
USIM Card may not be
properly inserted.
Turn power off and check that
USIM Card is properly inserted,
then restart handset.
If the message still appears,
USIM may be damaged.
The correct USIM Card
may not be inserted.
Make sure the correct USIM
Card is inserted. The inserted
USIM Card may not be valid.
There may be debris on
IC chip/terminals.
Clean relevant parts with a dry
cloth and re-insert.
Battery strength
indicator flashes
when not charging
Ambient temperature
may be outside 5
o
C to
35
o
C.
Use within an ambient
temperature of 5
o
C - 35
o
C.
Saved entry/folder
does not appear
on handset
Entry/folder may be set
to Secret.
Activate Show Secret Data
(
).
Handset feels warm
Handset may warm
while charging.
Unless handset becomes very
hot to the touch, these should
be considered normal;
regardless, avoid prolonged
skin contact which could cause
burn injuries.
Handset may warm
during extended
periods of use.
Handset may warm
during Video Calls.
Cannot access
Memory Card files
Memory Card may not
be properly formatted.
Use 822SH-formatted Memory
Cards.
Cannot receive/
accept
connection
requests even
when Infrared is
On
Handset may not be in
Standby.
Return to Standby and retry.
Keypad Lock/Password
Lock may be active.
Cancel Keypad Lock/Password
Lock.
Software Update may
be in progress.
Wait until update is complete.
Problem
Possible Cause
Solution
