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823T/824T

First Step Guide

Police .............................. 110
Fire & Ambulance............. 119
Coast Guard .................... 118



Support

General Notes

Before Using Handset

823T
824T

First Step Guide

Customer Service

Customer Service

 

SoftBank Customer Centers

From a SoftBank handset,
dial toll free at

 157

 (General Information)

 113

 (Customer Assistance)

  

SoftBank Global Call Center

From outside Japan, dial

+81-3-5351-3491

(International charges will apply.)
Call this number immediately if 
handset/USIM Card is lost or 
stolen while outside Japan.

 

Call these numbers toll free from landlines.

Subscription Area

Service Center

Phone Number

Hokkaido, Aomori, Akita, Iwate, Yamagata, 
Miyagi, Fukushima, Niigata, Tokyo, Kanagawa, 
Chiba, Saitama, Ibaraki, Tochigi, Gunma, 
Yamanashi, Nagano, Toyama, Ishikawa, Fukui

General Information  0088-240-157

Customer Assistance  0088-240-113

Aichi, Gifu, Mie, Shizuoka

General Information  0088-241-157
Customer Assistance  0088-241-113

Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama

General Information  0088-242-157
Customer Assistance  0088-242-113

Hiroshima, Okayama, Yamaguchi, Tottori, 
Shimane, Tokushima, Kagawa, Ehime, Kochi, 
Fukuoka, Saga, Nagasaki, Oita, Kumamoto, 
Miyazaki, Kagoshima, Okinawa

General Information  0088-250-157

Customer Assistance  0088-250-113

 

Handset User Support

Via Yahoo! Keitai Main Menu: From above search field, select 

メニューリスト

 

]

 

English

 

]

 

User Support

 

Online English Manual

http://mb.softbank.jp/mb/support/3G/product/823t/ (823T)
http://mb.softbank.jp/mb/support/3G/product/824t/ (824T)
May be unavailable at purchase. Call Customer Service or try later.

Emergency Numbers

Using Your Handset

The handset employs radio waves. Signals may be 
disrupted even within service areas if you are indoors, 
underground, inside a tunnel or inside a vehicle. If you 
move to a location with poor signal reception, a call or 
the TV image/sound may be suddenly cut off.
When using the handset in public places, take care not 
to annoy other people around you. Use of the handset is 
prohibited in some public places such as in theaters or 
on buses and trains.
The handset is a radio transceiver under Japanese Radio 
Law. You may be requested to submit the handset for 
inspection based on this law.
Use of the handset near a landline phone, TV or radio may 
affect the image and sound quality of the equipment.
The handset employs a digital system to maintain a high 
level of communication quality even at very low signal 
levels. However, calls may be suddenly cut off when the 
signal strength becomes too weak.
The digital system provides a high level of privacy 
protection. However, the possibility of someone 
eavesdropping on your conversation cannot be ruled out 
as long as radio waves are used.

Data stored on the handset may be corrupted or lost on 
the following occasions.
·  The handset is used improperly.
·  The handset is exposed to static electricity or electric 

noise.

·  The handset is turned off during operation.
·  The battery is completely discharged.
·  The handset malfunctions or is sent for repairs.
SoftBank and Toshiba accept no liability whatsoever for 
the corruption or loss of stored data. Be sure to keep a 
separate memo of important data to limit damage 
caused by data corruption or loss to a minimum.
Be sure to charge the battery before using the handset 
for the first time or if the handset has not been used for 
a long time. When the battery is stored for a long time, 
it discharges over time even if it is not used.
Before using a memory card, read the instruction 
manual of the memory card thoroughly to ensure safe 
and proper operation.
When the handset is used for extended periods of time, 
especially in high temperature conditions, the handset 
surface could become hot. Please use caution when 
touching the handset under such conditions.

When certain items are taken out of the country, 
documentation may be required to certify that the 
export of the items is not controlled, prohibited, or 
restricted by the Export Trade Control Order and Foreign 
Exchange Order. Basically, no such documentation is 
required if you take the handset out of the country and 
bring it back for the purpose of personal use when 
going on vacations or short business trips. In some 
cases, however, an export permit may be required if the 
handset is to be used by or transferred to anyone else.
Furthermore, a US government export permit may be 
required when taking the handset to countries for which 
the US government has imposed export restrictions 
(Cuba, North Korea, Iran, Sudan, Syria).
For details on export laws, regulations and procedures, 
refer to the Web page of the Security Export Control 
Policy Division of the Ministry of Economy, Trade and 
Industry.
If you use a hearing aid, handset usage may interfere with 
hearing aid performance. If there is any interference, 
consult with the manufacturer or distributor of the 
hearing aid.

Inside Vehicles

Do not use the handset while driving. Use of the 
handset while driving is prohibited by law.
Talking on the handset using Stereo Earphone-
Microphone (sold separately) while driving may be 
subject to penalties in some prefectures.
Before using the handset, stop the vehicle in a safe area 
where parking or stopping is permitted.

Aboard Aircraft

Do not use the handset on an aircraft. Do not turn the 
handset on while you are on the aircraft. Use of the 
handset on an aircraft is prohibited by law.

Read “Safety Precautions” in the Japanese User Guide, 
prior to handset use.

• Handset

*1

 

• Battery (TSBAV1) 

• Battery Cover

• Start Book (Japanese) 

• User Guide (Japanese) 

• First Step Guide

• Utility Software for 823T/824T (CD-ROM)

*2*3

Manner Mode

 Minding Mobile Manners

Please use your handset responsibly. Inappropriate handset use can be both dangerous 
and bothersome. Please take care not to disturb others when using your handset. 
Adjust handset use according to your surroundings.

 Activating/Canceling Manner Mode

Press and hold 

#

USIM Card Installation

USIM Card must be inserted to use this handset. Turn 
handset power off and remove the battery before 
inserting/removing USIM Card.

Insert USIM (IC facing down) as pictured

Notch

Notch

Battery Installation

USIM PINs

 PIN

A four- to eight-digit code to prevent unauthorized 
handset use. The default setting is 9999.

 PIN2

A four- to eight-digit code required to reset 

Call 

Time&Cost

. The default setting is 9999.

 PIN Lock & PUK Codes

PIN Lock or PIN2 Lock is activated when PIN or PIN2 is 
incorrectly entered three times. PUK (Personal 
Unblocking Key) codes are required to cancel PIN Lock/
PIN2 Lock. For details, contact SoftBank General 
Information.

Charging

1

  Open Port Cover to connect Charger

2

  Plug Charger into an AC outlet

Charging Indicator lights red while charging; 
may take up to approximately 120 minutes.

3

  Unplug Charger, then disconnect 

handset

Press Release Buttons when disconnecting 
Connector.

Security Codes

 Handset  Code

A four-digit code (9999 by default), required to use 
various handset functions. Change the code from 
handset as needed.

 Center Access Code

Four-digit code assigned at initial subscription. Use the 
code to access Optional Services via landlines or to 
subscribe to fee-based content.

 Call Barring Service Code

Four-digit code assigned at initial subscription; required 
to set Call Barring.
If the code is incorrectly entered three times, Call 
Barring settings lock. Call Barring Service Code and 
Center Access Code must be changed. Contact 
SoftBank General Information for details.

 Internet Security Code

It is required to set Internet security.

Specifications

1

  Press and slide battery 

cover (

), then lift out (

)

2

  Align terminals and insert 

battery

PULL Tab should face up.

3

  Slide battery cover shut

Notch

Notch

PULL Tab 

PULL Tab 

*AC Charger is sold separately.

Charging
Indicator

Connector

Release
Buttons

Plug

AC Charger*

AC Outlet

External Device
Port

Port Cover

Charging
Indicator

Connector

Release
Buttons

Plug

AC Charger*

AC Outlet

External Device
Port

Port Cover

More Information

Continuous Talk Time

Approx. 180 min.
(Video Call: Approx. 100 min.)

Continuous Standby 
Time

Approx. 440 hrs

Charging Time

Approx. 120 min.

Maximum Output

0.25 W

Dimensions (W×H×D)
(handset closed)

823T: Approx. 50 × 103 × 17.5 mm
824T: Approx. 50 × 103 × 17.8 mm

Weight (with battery)

823T: Approx. 119 g
824T: Approx. 112 g

Package Contents

More Information

Emergency Numbers

Use English Interface

Global Roaming

Customize Handset Address

and more...

*1  Use SoftBank specified AC Charger (sold separately).
*2  Complimentary sample not available for purchase.
*3  Utility Software updates/upgrades may become available via SOFTBANK MOBILE Corp. Website (http://www.softbank.jp) without prior notification. 

Please check for the newest versions of Utility Software and download as required.

823̲824T̲FSG.indd   1

823̲824T̲FSG.indd   1

08.6.17   5:15:12 PM

08.6.17   5:15:12 PM

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