Support
Customer Service
SoftBank Customer Centers
From a SoftBank handset,
dial toll free at
157
(General Information)
113
(Customer Assistance)
SoftBank Global Call Center
From outside Japan, dial
+81-3-5351-3491*
(International charges will apply.)
*Callimmediatelyifhandset/USIMis
lostorstolenwhileoutsideJapan.
■
Call these numbers toll free from landlines.
Subscription Area
Service Center
Toll Free Number
Hokkaido, Aomori, Akita, Iwate, Yamagata,
Miyagi, Fukushima, Niigata, Tokyo, Kanagawa,
Chiba, Saitama, Ibaraki, Tochigi, Gunma,
Yamanashi, Nagano, Toyama, Ishikawa, Fukui
General Information
0088-240-157
Customer Assistance
0088-240-113
Aichi, Gifu, Mie, Shizuoka
General Information
0088-241-157
Customer Assistance
0088-241-113
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
General Information
0088-242-157
Customer Assistance
0088-242-113
Hiroshima, Okayama, Yamaguchi, Tottori,
Shimane, Tokushima, Kagawa, Ehime, Kochi,
Fukuoka, Saga, Nagasaki, Oita, Kumamoto,
Miyazaki, Kagoshima, Okinawa
General Information
0088-250-157
Customer Assistance
0088-250-113
More Information
Handset User Support
Via Yahoo! Keitai Main Menu: From above search field, Select
ﾒﾆｭｰﾘｽﾄ
English
User Support.
Online English Manual
http://www.softbank.jp/mb/r/support/920p/
May be unavailable at purchase. Call Customer Service or try
later.
Emergency Numbers
Police ...............................
110
Fire & Ambulance ............
119
Coast Guard ....................
118
This manual is printed using
an ink based on soy bean oil.
3TR100019AAA
First Step Guide
Customer Service
Emergency Numbers
More Information
Use English Interface
Call Abroad from Japan
Customize Handset Address
and more...
Safety Precautions
Handling Precautions
Use specified battery, charger and holder.
Theuseofdevicesotherthanthosespecifiedmayresultin
malfunctionofhandsetorbattery.Leaking,overheating,
explosionorfiremayoccur.
Do not get handset, battery and charger wet.
Ifliquidssuchaswaterorpeturinegetintobatteryand
charger,theymaycauseoverheating,electricshockor
malfunction.Donotusehandsetindampplaceslike
bathrooms.
Do not use handset while driving a vehicle.
Doingsomayinterferewithsafedrivingandcausean
accident.Stopyourvehicletoparkinasafeplacebeforeusing
handset.Driversusinghandsetswhiledrivingaresubjectto
prosecution.
Do not throw or otherwise subject to strong force or
impacts.
Batterymayleak,overheat,explode,catchfire,orcause
damagetohandset.
Turn off handset where use is prohibited, such as
aboard aircraft or in hospitals.
Handsetmayinterferewiththeoperationofsensitivedevices
andelectronicmedicalequipment.Followtheinstructions
givenbytherespectivemedicalfacilitiesregardingtheuseof
mobilephonesontheirpremises.Inaddition,actionssuchas
speakingonamobilephoneaboardaircraftareprohibited
andmaybepunishablebylaw.
Do not disassemble or modify handset.
Maycauseaccidentssuchasfire,bodilyinjury,electricshock
orequipmentmalfunction.
Keep handset off and charger disconnected in filling
stations or places where flammable gas is generated.
Handsetuseinsuchareasmayleadtofire.
Do not use or leave handset or related hardware in
locations subject to high temperatures, such as near
an open flame/heater, in sunlight or inside a car on an
extremely hot day.
Do not charge, leave, use, or be carrying handset or related
hardware in a warm place or where heat collects, such
as under a kotatsu (blanketed warming table) or electric
blanket, next to a kairo (worn warming patch), etc.
Batterymayleak,overheat,explode,orignite.Handsetorrelated
hardwaremaydeformormalfunction.Partofthecasingmayalso
becomehotandcauseburns.
For more information, see "Safety Precautions" in User Guide (Japanese).
General Notes
SoftBank is not liable for damages from accidental
loss/alteration of handset/microSD Card information
(Phone Book entries, image/sound files, etc.). Back-up
important information.
Handset transmissions may be disrupted inside
buildings, tunnels or underground, or when moving
into/out of such places.
Use handset without disturbing others.
If handset is left with no battery or an exhausted one,
data may be altered/lost. SoftBank is not liable for
any resulting damages.
Handset use near landlines, TVs or radios may cause
interference.
Beware of eavesdropping.
Digitalsignalsreduceinterception,howevertransmissions
maybeoverheard.Deliberate/accidentalinterceptionof
communicationsconstituteseavesdropping.
"eavesdropping"meansradiocommunicationisreceivedby
anotherreceiverdeliberatelyoraccidentally.
For body worn operation, this mobile phone has been
tested and meets RF exposure guidelines when used
with an accessory containing no metal and positioning
the handset a minimum 15 mm from the body. Use of
other accessories may not ensure compliance with RF
exposure guidelines.
For more information, see "Handling Precautions" in User Guide (Japanese).
Electromagnetic Waves
Before Using Handset
Package Contents
Handset (920P)
Battery (PMBAG1)
User Guide (Japanese)
First Step Guide
Raku Raku Start Book (Japanese)
Utility Software* (CD-ROM)
* Utility Software updates/upgrades may be released on
SOFTBANK MOBILE Corp. Website (http://www.softbank.jp)
without prior notification. Please check for the newest
versions of utility applications and download as required.
Horizontal Open Position
Watch TV programs or use PC Site Browser in Horizontal
Open Position (landscape view).
USIM Card Installation
1
2
3
Notch
1
2
3
Pull out USIM Holder
Place USIM (gold IC facing up) in Holder
Push in USIM Holder
USIM Card must be inserted to use this handset. Turn handset
off and remove battery before inserting/removing USIM Card.
Battery Installation
1
Press and slide to
remove cover
2
Insert battery
3
Replace battery cover
USIM PINs
PIN
4to8-digitcodeusedtopreventunauthorized920Puse.
PINcanbechanged.
WhenPINEntryis
ON
,PINentryisrequiredeachtime
handsetisturnedon(withUSIMCardinserted).
PIN2
Requiredtoclearcalltimes/costsorsetmaximumcost.
PIN2canbechanged.
PIN Lock & Cancellation (PUK)
PINLockorPIN2LockisactivatedifPINorPIN2isincorrectly
enteredthreetimes.CancelPINLockorPIN2Lockbyentering
thePINUnblockingKey(PUK/PUK2).
IfPUKisincorrectlyenteredtentimes,USIMCardislocked
andhandsetisdisabled.WritedownPUK.
ForproceduresrequiredtounlockUSIMCard,contact
SoftBankCustomerCenter,GeneralInformation.
Charging
AC Outlet
Charger Blades
AC Charger
Arrows Up
Release Tabs
Charger Connector
External Port
Charging Indicator
Port Cover
1
2
3
1
2
3
Connect AC Charger to handset
Plug AC Charger into AC Outlet
ChargingIndicatorilluminatesandchargingstarts;may
takeuptoapproximately130minutes.
Whenchargingiscomplete,ChargingIndicatorgoesout.
Unplug AC Charger, then disconnect handset
Passwords
Phone Password
Requiredtouse/changesomehandsetfunctions.
appearsforeachdigitentered.
PhonePassword(
9999
bydefault)canbechangedon
handset.
Center Access Code
4-digitnumberspecifiedatinitialsubscription;requiredto
accessVoiceMailvialandlinesorsubscribetofee-based
information.
Security Code
4-digitnumberspecifiedatinitialsubscription,requiredto
restricthandsetservices.
Ifenteredincorrectlythreetimes,CallBarringsettingslock;
SecurityCode&CenterAccessCodemustbechanged.Reach
SoftBankCustomerCenter,GeneralInformationfordetails.
Specifications
Weight
(including battery)
135 g*
Talk Time
3G: 220 minutes*
Video Call: 110 minutes*
GSM: 200 minutes*
Standby Time
(closed)
3G: 580 hours*
GSM: 340 hours*
Charging Time
AC Charger: 130 minutes*
In-Car Charger: 130 minutes*
TV Reception Time
Normal Mode: 4.5 hours*
ECO Mode: 6.75 hours*
Dimensions(closed) 49 x 106 x 18.8 mm*
Maximum Output
3G: 0.25 W
GSM: 2.0 W
First Step Guide
Valueswerecalculatedwithbatteryinstalled.
*
Approximatevalue
Claw
Horizontal
Open Lever
Do not lift hinge portion
B
when opening handset.
A
B
Use specified AC Charger (sold separately).
1
2
1
2
Slide and hold Horizontal Open Lever
Flip open (as indicated by arrow)
Hingeshouldbeintact
A
.Ifhingeisdetached,close
handsetandtryagain.
March 2012,
Second Edition
920P_FirstStepGuide.indd 1
2012/03/02 20:35:43
