Support
Customer Service
SoftBank Customer Centers
From a SoftBank handset,
dial toll free at
157
(General Information)
113
(Customer Assistance)
SoftBank Global Call Center
From outside Japan, dial
+81-3-5351-3491*
(International charges will apply.)
* Call immediately if handset/USIM is
lost or stolen while outside Japan.
■
Call these numbers toll free from landlines.
Subscription Area
Service Center
Toll Free Number
Hokkaido, Aomori, Akita, Iwate, Yamagata,
Miyagi, Fukushima, Niigata, Tokyo, Kanagawa,
Chiba, Saitama, Ibaraki, Tochigi, Gunma,
Yamanashi, Nagano, Toyama, Ishikawa, Fukui
General Information
0088-240-157
Customer Assistance
0088-240-113
Aichi, Gifu, Mie, Shizuoka
General Information
0088-241-157
Customer Assistance
0088-241-113
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
General Information
0088-242-157
Customer Assistance
0088-242-113
Hiroshima, Okayama, Yamaguchi, Tottori,
Shimane, Tokushima, Kagawa, Ehime, Kochi,
Fukuoka, Saga, Nagasaki, Oita, Kumamoto,
Miyazaki, Kagoshima, Okinawa
General Information
0088-250-157
Customer Assistance
0088-250-113
More Information
z
Handset User Support
Via Yahoo! Keitai Main Menu: From above search field, Select
ﾒﾆｭｰﾘｽﾄ
English
User Support.
z
Online English Manual
http://www.softbank.jp/mb/r/support/921p/
May be unavailable at purchase. Call Customer Service or try
later.
Emergency Numbers
z
Police ...............................
110
z
Fire & Ambulance ............
119
z
Coast Guard ....................
118
This manual is printed using
an ink based on soy bean oil.
3TR100085AAA
First Step Guide
Customer Service
Emergency Numbers
More Information
Use English Interface
Call Abroad from Japan
Customize Handset Address
and more...
Safety Precautions
Handling Precautions
z
Use specified battery, charger and holder.
The use of devices other than those specified may result in
malfunction of handset or battery. Leaking, overheating,
explosion or fire may occur.
z
Do not get handset, battery and charger wet.
If liquids such as water or pet urine get into battery and
charger, they may cause overheating, electric shock or
malfunction. Do not use handset in damp places like
bathrooms.
z
Do not use handset while driving a vehicle.
Doing so may interfere with safe driving and cause an
accident. Stop your vehicle to park in a safe place before using
handset. Drivers using handsets while driving are subject to
prosecution.
z
Do not throw or otherwise subject to strong force or
impacts.
Battery may leak, overheat, explode, catch fire, or cause
damage to handset.
z
Turn off handset where use is prohibited, such as
aboard aircraft or in hospitals.
Handset may interfere with the operation of sensitive devices
and electronic medical equipment. Follow the instructions
given by the respective medical facilities regarding the use of
mobile phones on their premises. In addition, actions such as
speaking on a mobile phone aboard aircraft are prohibited
and may be punishable by law.
z
Do not disassemble or modify handset.
May cause accidents such as fire, bodily injury, electric shock
or equipment malfunction.
z
Keep handset off and charger disconnected in filling
stations or places where flammable gas is generated.
Handset use in such areas may lead to fire.
z
Do not use or leave handset, battery or charger in locations
subject to high temperature, such as near an open flame, in
sunlight or inside a car on an extremely hot day.
Battery may leak, overheat, explode, catch fire, or deform
handset and cause damage. Part of the casing may also
become hot and cause burns.
For more information, see "Safety Precautions" in User Guide
(Japanese).
General Notes
z
SoftBank is not liable for damages from accidental
loss/alteration of handset/microSD Card information
(Phone Book entries, image/sound files, etc.). Back-up
important information.
z
Handset transmissions may be disrupted inside
buildings, tunnels or underground, or when moving
into/out of such places.
z
Use handset without disturbing others.
z
If handset is left with no battery or an exhausted one,
data may be altered/lost. SoftBank is not liable for
any resulting damages.
z
Handset use near landlines, TVs or radios may cause
interference.
z
Beware of eavesdropping.
Digital signals reduce interception, however transmissions
may be overheard. Deliberate/accidental interception of
communications constitutes eavesdropping.
"eavesdropping" means radio communication is received by
another receiver deliberately or accidentally.
z
For body worn operation, this mobile phone has been
tested and meets RF exposure guidelines when used
with an accessory containing no metal and positioning
the handset a minimum 15 mm from the body. Use of
other accessories may not ensure compliance with RF
exposure guidelines.
For more information, see "Handling Precautions" in User Guide
(Japanese).
Electromagnetic Waves
Before Using Handset
Package Contents
z
Handset (921P)
z
Battery (PMBAK1)
z
User Guide (Japanese)
z
First Step Guide
z
Raku Raku Start Book (Japanese)
z
Utility Software* (CD-ROM)
* Utility Software updates/upgrades may be released on
SOFTBANK MOBILE Corp. Website (http://www.softbank.jp)
without prior notification. Please check for the newest
versions of utility applications and download as required.
USIM Card Installation
With IC chip down, slide in USIM Card
USIM Card must be inserted to use this handset. Turn handset
off and remove battery before inserting/removing USIM Card.
Battery Installation
1
Press and slide to
remove cover
2
Insert battery
3
Replace cover
USIM PINs
z
PIN
4 to 8-digit code used to prevent unauthorized 921P use.
y
PIN can be changed.
y
When PIN Entry is
ON
, PIN entry is required each time
handset is turned on (with USIM Card inserted).
z
PIN2
Required to clear call times/costs or set maximum cost.
y
PIN2 can be changed.
z
PIN Lock & Cancellation (PUK)
PIN Lock or PIN2 Lock is activated if PIN or PIN2 is incorrectly
entered three times. Cancel PIN Lock or PIN2 Lock by entering
the PIN Unblocking Key (PUK/PUK2).
y
If PUK is incorrectly entered ten times, USIM Card is locked
and handset is disabled. Write down PUK.
y
For procedures required to unlock USIM Card, contact
SoftBank Customer Center, General Information.
Charging
AC Outlet
Charger Blades
AC Charger
Arrows Up
Release Tabs
Charger Connector
External Port
Charging Indicator
Port Cover
1
1
2
3
Connect AC Charger to handset
Plug AC Charger into AC Outlet
y
Charging Indicator illuminates and charging starts; may
take up to approximately 130 minutes.
y
When charging is complete, Charging Indicator goes out.
Unplug AC Charger, then disconnect handset
Passwords
z
Phone Password
Required to use/change some handset functions.
y
appears for each digit entered.
y
Phone Password (
9999
by default) can be changed on
handset.
z
Center Access Code
4-digit number specified at initial subscription; required to
access Voice Mail via landlines or subscribe to fee-based
information.
z
Security Code
4-digit number specified at initial subscription, required to
restrict handset services.
y
If entered incorrectly three times, Call Barring settings lock;
Security Code & Center Access Code must be changed. Reach
SoftBank Customer Center, General Information for details.
Specifi cations
Weight (including battery)
124 g*
Dimensions (closed)
50 x 108 x 17.5 mm*
Standby Time (closed)
3G: 650 hours*
GSM: 410 hours*
Talk Time
3G: 220 minutes*
Video Call: 110 minutes*
GSM: 200 minutes*
TV Reception Time
Normal Mode: 3.4 hours*
(When Mobile W-Speed is ON)
ECO Mode: 6 hours*
Charging Time
AC Charger: 130 minutes*
In-Car Charger: 130 minutes*
Maximum Output
3G: 0.25 W
GSM: 2.0 W
First Step Guide
*
Approximate value
y
Values were calculated with battery installed.
Use specified AC Charger (sold separately).
2
3
Horizontal Open Position
Watch TV programs or use PC Site Browser in Horizontal
Open Position (landscape view).
Horizontal
Open Lever
Do not lift hinge portion
B
when opening handset.
A
B
1
2
2
1
2
Slide and hold Horizontal Open Lever
Flip open (as indicated by arrow)
Hinge should be intact
A
. If hinge is detached, close
handset and try again.
Notch
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