20-5
20
Appendix
Problem
Possible Cause
Solution
Call won't connect and
there's a beeping tone
^
Did you include the dialling code or the first
0
?
^
Handset may be out-of-range. (
E
appears)
^
Handset Offline Mode may be active. (
U
appears)
^
Dial the number including the dialling code or
0
.
^
Move to a place where signal is strong and retry.
^
Cancel Offline Mode (see
Call is choppy or cut off
^
Network signal may be weak.
^
Battery may need to be charged or replaced.
^
Move to a place where signal is strong and retry.
^
Charge battery or install a charged battery.
Line is noisy during calls
^
Network signal may be weak or unstable.
―
Battery won't charge
^
AC Charger may not be properly connected to
handset or Desktop Holder.
^
AC Charger may not be firmly plugged in to outlet.
^
Battery may not be properly installed.
^
Handset may not be properly inserted into Desktop
Holder.
^
There may be debris on: terminals (handset, battery
or Desktop Holder); connector (AC Charger);
Connection Port (Desktop Holder); External Device
Port.
^
Battery may not charge outside 5
]
C to 35
]
C.
^
Battery may be terminally exhausted or defective.
^
Make sure connector is securely inserted and try
again.
^
Remove plug from outlet, re-insert and try again.
^
Open handset, install battery properly and try again.
^
Remove handset and re-insert correctly.
^
Clean terminals, connector and Port with a cotton
swab and try again.
^
Charge within an ambient temperature of 5
]
C - 35
]
C.
^
Replace battery with a new one.
Battery charges quickly
^
Remaining charge shortens charging time.
^
Battery may be terminally exhausted or defective.
―
^
Replace battery with a new one.
Handset/Charger/Desk-
top Holder feels warm
^
During charging, AC Charger or Desktop Holder
normally becomes warm; handset may feel warm to
the touch during extended periods of use.
^
Unless handset/accessories become very hot to the
touch, this should be considered normal; regardless,
avoid prolonged skin contact which could cause burn
injuries (see
).
Battery Time seems
shorter than usual
^
Environmental factors (temperature, charging/signal
conditions), usage or settings can affect Battery
Time.
^
For more on Battery Time, usage factors and ways to
extend Battery Time, see
-
Summary of Contents for SoftBank 911SH
Page 30: ...1 1 Getting Started...
Page 57: ...2 1 Basic Handset Operations...
Page 77: ...3 1 Text Entry...
Page 92: ...4 1 Phone Book...
Page 111: ...5 1 Video Call...
Page 119: ...6 1 TV...
Page 144: ...7 1 Camera...
Page 162: ...8 1 Media Player...
Page 184: ...9 1 Managing Files Data Folder...
Page 209: ...10 1 Additional Settings...
Page 240: ...11 1 Connectivity...
Page 255: ...12 1 Tools...
Page 283: ...13 1 Optional Services...
Page 293: ...14 1 Messaging...
Page 331: ...15 1 Yahoo Keitai...
Page 354: ...16 1 S Applications...
Page 364: ...17 1 S FeliCa Japanese Only...
Page 372: ...18 1 Entertainment...
Page 381: ...19 1 Communication...
Page 401: ...20 1 Appendix...