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Customer Service
If you have any questions about SoftBank handsets or services, please call General Information. For repairs, please call Customer Assistance.
Check phone number before you dial.
Call these numbers toll free from landlines:
SoftBank Mobile Customer Center
From a SoftBank handset, dial toll free at 157 for General
Information or 113 for Customer Assistance
SoftBank Mobile Global Call Center
From outside Japan, dial
+ 81-3-5351-3491
Akita, Aomori, Chiba, Fukui, Fukushima, Gunma, Hokkaido, Ibaraki, Ishikawa, Iwate,
Kanagawa, Miyagi, Nagano, Niigata, Saitama, Tochigi, Tokyo, Toyama, Yamagata,
Yamanashi
General Information
0088-240-157
Customer Assistance
0088-240-113
Aichi, Gifu, Mie, Shizuoka
General Information
0088-241-157
Customer Assistance
0088-241-113
Hyogo, Kyoto, Nara, Osaka, Shiga, Wakayama
General Information
0088-242-157
Customer Assistance
0088-242-113
Ehime, Fukuoka, Hiroshima, Kagawa, Kagoshima, Kochi, Kumamoto, Miyazaki,
Nagasaki, Oita, Okayama, Okinawa, Saga, Shimane, Tokushima, Tottori, Yamaguchi
General Information
0088-250-157
Customer Assistance
0088-250-113
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