Bluetooth Problems
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P/N: 1006148-01
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Bluetooth Problems
The following are some of the most commonly encountered error messages and other problems.
SRU error message: Can’t find receiver
•
The receiver is turned off.
– Ensure the receiver has power and is turned on.
•
Bluetooth is not turned on; the BT LED is off.
– Reset the receiver to the factory default settings by pressing the Power button for 10 to 15 seconds.
– You can also turn on power to Bluetooth using SRU. To do this, on the SRU main window, choose
Receiver Settings
Bluetooth.
•
There is interference.
– Move the receiver, controller, or computer to an unobstructed location.
•
The receiver is too far away.
– Move the devices closer together.
•
The receiver is already connected via Bluetooth to another device.
– Disconnect the receiver from the other controller or computer.
•
The receiver port used for connection is not in Command mode.
a. Connect the receiver to a computer and open SRU (see the
Sokkia Receiver Utility
(
SRU
)
Online
Help
).
b. Click Configuration
Receiver
Ports.
c. Change the Input Mode for the Bluetooth serial port used for connection to cmd.
SRU error message: Open COM# port failed: Access is denied
•
Another application uses the computer port dedicated for connection.
– Close the application, and then re-connect.
– Connect the receiver via another, unused computer port.
After searching for available devices, none are discovered
•
The receiver is not receiving power.
– Check that the receiver is getting power and is turned on.
– Check that the power cable is correctly attached to the port if one is being used.
– Unplug the cable, then securely and properly reconnect it to the receiver.
– If the power cable is damaged, contact a Dealer to purchase a new cable.
Can see the icon for the receiver’s Bluetooth module on the computer screen, but cannot connect to it
•
Device security settings probably differ.
– Make sure the Bluetooth enabled devices use the same security settings.
•
Bluetooth module settings may have changed.
a. If the settings are changed for the Bluetooth module, remove it from the list of discovered
Bluetooth devices using the Bluetooth manager program (supplied with the device used to
manage the receiver).
b. Repeat the search.
This is the most common cause for this error message. Use SRU to double check the settings for the
connection port.