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Uninterruptible Power Supplies
Field Service Programs for the S4K4UC/6UC Industrial and S5KC Series
These programs are for Domestic coverage (valid only within
the continental United States and Canada); additional travel
expenses may be billed to customers with site locations
more than 150 miles from a major metropolitan area.
S4K4UC/6UC Industrial Start-Up Programs
Start-Up
includes one site trip within the contiguous 48
states by a factory trained technician. Any additional trips
by the customer service engineer as a result of the site not
being ready for start-up may result in additional costs to the
customer. The site trip includes the following services for one
UPS module:
• Rack construction, installation or re-configuration with UPS
accessories.
• Installation includes mounting and start-up of new UPS
and internal batteries (excludes hard-wired applications).
• Services performed by factory trained technician.
• Services performed 24x7, excluding national holidays
within the 48 contiguous states.
S5KC Modular Start-Up Programs
Start-up services should be ordered as a separate line item
at the time of purchase. S5KC Series UPS sold with start-up
Services are provided with a 2 year parts and labor warranty.
Please refer to the following information for a menu of start-
up options and please choose the appropriate start-up
service required. If start-up is not ordered and performed,
please note that this will reduce your warranty period to two
years of parts and, 90 days labor.
A separate Preventative Maintenance Only plan is available in
addition to the standard Start-Up plan.
Service Programs - S4K4UC/6UC and S5KC Series
Preferred service level options
include 6-hour on-site
response, 24x7 within 150 miles of nearest service centers.
24x7 emergency service includes parts (including internal
batteries), labor, and travel. Also includes one (1) Preventive
Maintenance (PM) visit per year, scheduled at the customer’s
convenience (24x7).
Essential service level options
include 6-hour on-site response,
24x7 within 150 miles of nearest service centers. 24x7
emergency service includes parts (including internal
batteries), labor, and travel. Also includes one (1) Preventive
Maintenance (PM) visit per year, scheduled by the customer
for M-F 8AM-5PM.
Basic service level options
include 6-hour on-site response,
24x7 within 150 miles of nearest service centers. 24x7
emergency service includes parts (excluding internal
batteries), labor, and travel. Preventive Maintenance (PM)
not included and is not available if the Basic Service plan is
selected.
Phone: 800.894.0412 - Fax: 888.723.4773 - Web: www.clrwtr.com - Email: info@clrwtr.com
