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| 11.0 Troubleshooting
11.2 Troubleshooting
in the event of an issue with the UPS, refer to Table 6 to determine the cause and solution. if the issue persists, contact
SolaHD Technical Support at (800) 377-4384 or by e-mail at solahd.technicalservices@emerson.com.
When reporting an issue to Technical Support, please include the UPS model number and serial number. This information
is located on the top panel of the UPS.
Table 6: Troubleshooting
Problem
Cause
Solution
UPS fails to start when the On/Alarm
Silence/Manual Battery Test button is
pressed
UPS is short-circuited or overloaded
Ensure the UPS is off. Disconnect all loads
and ensure nothing is lodged in the output
receptacles. Ensure loads are not defective or
shorted internally.
Battery indicator is illuminated
UPS is not plugged in
UPS is operating from Battery Mode. Ensure
UPS is securely plugged into the wall receptacle.
UPS input protection fuse has blown/
opened
UPS is operating from Battery Mode. Save data
and close applications. replace UPS input fuse,
then restart the UPS.
Mains power is out of tolerance
UPS is operating from Battery Mode. Save data
and close applications. Ensure mains supply
voltage is within acceptable limits for the UPS.
UPS has reduced battery backup time
Batteries are not fully charged
Keep the UPS plugged in continuously for at
least 24 hours to recharge the batteries.
UPS is overloaded
Check Load Level indicator and reduce the
load on the UPS.
Batteries may not be able to hold a full
charge due to age
replace the batteries. Contact your SolaHD
representative or SolaHD Technical Support for
replacement battery kits.
Fault and Bypass indicators and all
LED segments of the Battery Level
indicator are illuminated
UPS is overloaded or the load is faulty
Check the Load Level indicator and remove
non-essential loads. recalculate the load and
reduce the number of loads connected to the
UPS. Check the load for faults.
Fault and Bypass indicators and
Diagnostic A indicator are illuminated
UPS shutdown due to overtemperature
condition; load is on bypass power
Ensure the UPS is not overloaded, ventila-
tion holes are not blocked, or room ambient
temperature is not excessive. Wait 30 minutes
to allow the UPS to cool, then restart the UPS.
if the UPS cannot restart, contact your SolaHD
representative or SolaHD Technical Support for
assistance.
Fault and Bypass indicators and
Diagnostic B indicator are illuminated
UPS internal dc bus overvoltage
UPS requires service. Contact your SolaHD
representative or SolaHD Technical Support for
assistance.