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  |  11.0 Troubleshooting

11.2 Troubleshooting

in the event of an issue with the UPS, refer to Table 6 to determine the cause and solution. if the issue persists, contact 

SolaHD Technical Support at (800) 377-4384 or by e-mail at solahd.technicalservices@emerson.com.
When reporting an issue to Technical Support, please include the UPS model number and serial number. This information 

is located on the top panel of the UPS.

Table 6:  Troubleshooting

Problem

Cause

Solution

UPS fails to start when the On/Alarm 

Silence/Manual Battery Test button is 

pressed

UPS is short-circuited or overloaded

Ensure the UPS is off. Disconnect all loads 

and ensure nothing is lodged in the output 

receptacles. Ensure loads are not defective or 

shorted internally.

Battery indicator is illuminated

UPS is not plugged in

UPS is operating from Battery Mode. Ensure 

UPS is securely plugged into the wall receptacle.

UPS input protection fuse has blown/

opened

UPS is operating from Battery Mode. Save data 

and close applications. replace UPS input fuse, 

then restart the UPS.

Mains power is out of tolerance

UPS is operating from Battery Mode. Save data 

and close applications. Ensure mains supply 

voltage is within acceptable limits for the UPS.

UPS has reduced battery backup time

Batteries are not fully charged

Keep the UPS plugged in continuously for at 

least 24 hours to recharge the batteries.

UPS is overloaded

Check Load Level indicator and reduce the 

load on the UPS.

Batteries may not be able to hold a full 

charge due to age

replace the batteries. Contact your SolaHD 

representative or SolaHD Technical Support for 

replacement battery kits.

Fault and Bypass indicators and all 

LED segments of the Battery Level 

indicator are illuminated

UPS is overloaded or the load is faulty

Check the Load Level indicator and remove 

non-essential loads. recalculate the load and 

reduce the number of loads connected to the 

UPS. Check the load for faults.

Fault and Bypass indicators and  

Diagnostic A indicator are illuminated

UPS shutdown due to overtemperature 

condition; load is on bypass power

Ensure the UPS is not overloaded, ventila-

tion holes are not blocked, or room ambient 

temperature is not excessive. Wait 30 minutes 

to allow the UPS to cool, then restart the UPS. 

if the UPS cannot restart, contact your SolaHD 

representative or SolaHD Technical Support for 

assistance.

Fault and Bypass indicators and 

Diagnostic B indicator are illuminated

UPS internal dc bus overvoltage

UPS requires service. Contact your SolaHD 

representative or SolaHD Technical Support for 

assistance.

Summary of Contents for S4K5U6K5C

Page 1: ...S4KC Series Industrial On line UPS 230 V 6000 VA User Manual...

Page 2: ...liability for damages resulting from use of this information or for any errors or omissions The SolaHD and Emerson logos are registered in the U S Patent and Trademark Office All other product or ser...

Page 3: ...0 System Description 10 2 1 Surge Protection Devices EMI RFI Filters 10 2 2 Rectifier Power Factor Correction Circuit 10 2 3 Inverter 10 2 4 Battery Charger 11 2 5 Dc to Dc Converter 11 2 6 Battery 11...

Page 4: ...Configuration Program 25 6 1 Configuration Program Features 25 6 1 1 What You Will Need 25 7 0 Controls Indicators 26 7 1 On Alarm Silence Manual Battery Test Button 26 7 2 Standby Manual Bypass Butto...

Page 5: ...Power Off 34 10 0 Maintenance 35 10 1 Replacing the Internal Battery Pack 35 10 1 1 Battery Replacement Procedures 35 10 2 Battery Charging 36 10 4 Checking UPS Status 37 10 5 Checking UPS Functions...

Page 6: ...wing precautions Turn off and unplug the UPS before cleaning it Clean the UPS with a soft dry cloth Do not use liquid or aerosol cleaners Never block or insert any objects into the ventilation holes o...

Page 7: ...eir own expense The S4K5U6K5C complies with the requirements of EMC Directive 2004 108 EC and the published technical standards Continued compliance requires installation in accordance with these inst...

Page 8: ...followed by important instructions Ac input Ac output Requests the user to consult the manual Indicates the unit contains a valve regulated lead acid battery Recycle Dc voltage Equipment grounding co...

Page 9: ...sine wave power The S4K5U6K5C features a light emitting diode LED display to indicate both load percentage and battery capacity It also provides self diagnostic tests a combination ON Alarm Silence Ma...

Page 10: ...ac power to regulated dc power for use by the inverter while ensuring that the wave shape of the input current used by the UPS is near ideal Extracting this sine wave input current achieves two object...

Page 11: ...e UPS in an ambient temperature of 15 C to 25 C 59 F to 77 F Optional external battery cabinets are available to extend battery backup times For backup times see Table 12 2 7 Dynamic Bypass The UPS pr...

Page 12: ...wer Bezel and Battery Access Door Upper Bezel Figure 2 Front view rack mount and tower configurations External Battery Connector IT Power System Access Cover C13 Output Receptacles C19 Output Power Re...

Page 13: ...4 Internal battery pack features 3 3 Removable Power Distribution Box The UPS is shipped with a power distribution box installed This box contains the UPS input circuit breaker NOTE Hardwire and hard...

Page 14: ...sentative immediately 4 2 What s Included The S4K5U6K5C is shipped with the following items Compact disk with MultiLink Configuration program and User manual electronic version One USB cable 2 m 6 1 2...

Page 15: ...uces ventilation and heat dissipation shortening the service life of the unit Maintain an ambient temperature range of 0 C to 40 C 32 F to 104 F NOTE UPS operation in sustained temperatures outside th...

Page 16: ...e front metal bezel cover b Using the finger grips on the display panel gently pull and rotate 90 degrees clockwise and snap it back into position as shown in Figure 8 Figure 8 Rotate the operation an...

Page 17: ...3 mm 18 32 in deep The weight limit per pair of adjustable rack mounting brackets is 91 kg 200 lb Parts included Two rear bracket members two front bracket members two inner bracket members Sixteen M4...

Page 18: ...me mounting height on all four rack mounting rails M5 screws M5 screws Front rack mounting rails Figure 10 Installing the rear member and front member of each bracket assembly 4 Get eight M4 screws an...

Page 19: ...et Figure 12 Fastening the inner members 6 If available apply a bead of grease 25 mm 1 in long at four places inside the bottom curved tracks of the front members as shown in Figure 13 The grease will...

Page 20: ...ket assemblies If it does not recheck the alignment of the front and rear members from Steps 2 and 3 Insert the UPS into the front members Lift the front and push it into the rack Figure 14 Insert the...

Page 21: ...de rail kit 4 Use the enclosed support bases for the tower option to prevent tip over One additional set of support base extensions ships with each external battery cabinet 5 Put the UPS into Bypass M...

Page 22: ...pass 4 Turn the output and input breakers off 5 Loosen other captive screws until the power distribution box releases 6 Remove the power distribution box from the UPS and set it aside 7 Loosen the scr...

Page 23: ...s Model Maximum Breaker Rating S4K5U6K5C D Type 32 A This UPS is equipped with a manual bypass breaker It passes bypass power directly to the bypass breaker from the input terminal block The input cir...

Page 24: ...mm2 8 AWG 2 26 N m 20 in lb NOTES The installer must provide circuit breaker protection according to local codes The mains disconnect should be within sight of the UPS or have an appropriate lock out...

Page 25: ...ch local voltages Enable Disable Auto Restart Select frequency converter operation with a fixed output frequency of 50 or 60 Hz Set the Low Battery alarm time to a value of 2 to 30 minutes Enable Disa...

Page 26: ...battery test press the On button for at least one second while operating from mains power with no alarm conditions present If only three of the five Battery LEDs illuminate allow the UPS to recharge...

Page 27: ...increments 5 The Battery Level indicators will illuminate as shown in Figure 21 The Battery Level indicators display approximate battery capacity at all times The UPS is equipped with automatic and re...

Page 28: ...ult Ac Input indicator Green On when the mains input power is normal off during mains failure flashing when mains power is outside the specifications Battery indicator Amber On when the battery is sup...

Page 29: ...re used verify that the battery cables are fully inserted in the sockets 5 Place the manual bypass breaker in the BYPASS position 6 Turn on the branch circuit disconnect to apply voltage to the input...

Page 30: ...hut Down the UPS 1 Transfer the UPS to manual bypass by pressing the Standby Manual Bypass button once hold it for about 2 seconds If manual bypass is not available disregard the first step 2 Press th...

Page 31: ...the connectors as shown in Figure 22 3 Reinstall IT power system access cover and screws NOTE When connecting to an IT system the installer must provide a 2 pole upstream circuit breaker Refer to all...

Page 32: ...history log Any Mode Shutdown can be operated locally or remotely Local Any Mode Shutdown can be performed by shorting the Pins in Set 3 Remote Any Mode Shutdown can be performed using a switch connec...

Page 33: ...ctor Battery Mode Shutdown wiring must conform to all national regional and local wiring codes and laws This signal must last for 1 5 seconds or longer A Battery Shutdown signal will not cause an imme...

Page 34: ...can be configured to coordinate shutdown across the network with other computers running MultiLink when you purchase a MultiLink License Kit For more information about the IntelliSlot SNMPWEB Card and...

Page 35: ...appropriate replacement battery pack 10 1 1 Battery Replacement Procedures 1 Gently remove the front metal bezel cover from the UPS 2 Loosen and remove the six screws on the battery door as shown in F...

Page 36: ...ttery packs 9 Reconnect the battery plugs and battery receptacles 10 Gently push the battery wire into the UPS battery compartment 11 Reattach the front battery door with the six screws 12 Reattach th...

Page 37: ...act your local SolaHD representative or SolaHD Technical Support Check whether the battery is discharging When the mains input is normal the battery should not discharge If the UPS is operating in Bat...

Page 38: ...icator Descriptions Indicator Diagnosis Audible Alarm A E On bypass from output overload Half second beep every half second A On bypass due to overtemperature condition 1 second beep every 4 seconds B...

Page 39: ...iptions Condition Alarm Battery discharge Half second beep every 10 seconds Low battery Two half second beeps every 5 seconds UPS fault load on bypass 1 second beep every 4 seconds UPS fault no power...

Page 40: ...is within acceptable limits for the UPS UPS has reduced battery backup time Batteries are not fully charged Keep the UPS plugged in continuously for at least 24 hours to recharge the batteries UPS is...

Page 41: ...Support Fault indicator and Diagnostic A and B indicators are illuminated continuous alarm sounds UPS failure includes dual fan failure single fan failure under certain condi tions and battery charge...

Page 42: ...e Power Distribution Box output ac parameters Factory Default V ac 230 V ac Output Connections S4KPAD2 CEHWMBSC Standard See 3 3 Removable Power Distribution Box Frequency 50 or 60 Hz nominal Wave for...

Page 43: ...Transportation ISTA Procedure 1A Table 8 Operating Temperature Parameters Ambient Temperature Model Number S4K5U6K5C pf 30 C 3 C pf 86 F 5 4 F 0 8 pf pf 40 C 3 C pf 104 F 5 4 F 0 8 pf Table 9 Power Di...

Page 44: ...ated non spillable lead acid Qty x V x Rating 20 x 12 V x 9 0 Ah Battery Mfr Part Number Yuasa REW 45 12 Backup Time See Table 12 Recharge Time 3 hours to 90 capacity after full discharge into 100 loa...

Page 45: ...Unit 43 0 94 8 Shipping 54 0 119 0 Battery parameters Type Valve regulated non spillable lead acid Qty x V 1 x 20 x 12 V Battery Mfr Part Number Yuasa NPH5 12 Backup Time See Table 12 environmental r...

Page 46: ...backup times at different loads 12 1 Auto learning Battery Backup Times As batteries age the estimated backup times may become less accurate The S4K5U6K5C is programmed to learn from a full battery di...

Page 47: ...Warranty 13 1 Product Registration To register your product for updates and information on service and support visit our Web site at http www solahd com support registration htm 13 2 Warranty Informa...

Page 48: ...SolaHD U S 800 377 4384 International 847 268 6000 www solahd com P N A272 226 Rev 1 08 16 10...

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