Sola Hevi Duty S2K, User Manual

22

Troubleshooting Chart

If the UPS fails to operate properly, turn off the unit and repeat the 

steps in the 

Installation

 section of this manual. If the problem per-

sists, refer to the chart below:

Problem

Cause

Solution

UPS 

will 

not 

start

Overload/

Short circuit

Check the circuit protector on the rear of 

the UPS. If it is tripped, reset it and restart 

the UPS. 

For further help, call your local distributor, 

Sola/Hevi-Duty representative, or Sola/

Hevi-Duty Technical Services.

Battery disconnected

or is completely 

discharged

Check for proper connection of battery or 

batteries.

UPS starts

on battery,

but will

not switch

to AC

UPS not plugged in

Plug in the power cord securely.

Circuit protector 

tripped

Reset the circuit protector and restart the 

UPS.

Power not available 

at mains receptacle

Have the mains checked by a qualified 

electrician.

Input voltage 

below threshold

Wait until the voltage rises to an 

appropriate level or have the mains 

checked by a qualified electrician.

AC overvoltage

Wait until voltage lowers to an 

appropriate level or have the mains 

checked by a qualified electrician.

UPS

shuts

down,

Fault 

Indicator 

Lit

Overload/

Short circuit

Check the circuit protector on the rear of 

the UPS. If it is tripped, reset it and restart 

the UPS.

If the problem persists, disconnect some 

of the equipment from your UPS—the 

total wattage of your equipment must not 

exceed the capacity of the UPS. 

For further help, call your local distributor, 

Sola/Hevi-Duty representative, or Sola/

Hevi-Duty Technical Services.

Internal UPS fault

High temp shutdown

Make sure that the UPS is operating in a 

0°C to 40°C (32°F to 104°F) environment 

and that it has adequate ventilation.

MultiLink shutdown

Consult the MultiLink user manual or 

contact your LAN administrator.

UPS not 

providing 

expected 

back-up 

time

Overload

Reduce load.

Battery not charged 

due to a recent outage

Recharge battery.

Battery needs to be 

replaced

Replace battery.