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problem

Cause

Solution

UPS fails to start when the ON 

button is pressed.

UPS is short-circuited 

 

or overloaded.

Ensure the UPS is OFF. Disconnect all loads and ensure nothing 

is lodged in output receptacles. Ensure the loads are not defective 

or shorted internally.

Battery indicator is illuminated.

UPS not plugged in.

UPS requires service. Contact your local dealer, Sola/Hevi-Duty 

Representative or Sola/Hevi-Duty Technical Support Services.

UPS input protection fuse has 

blown/opened.

UPS is operating in Battery Mode. Save data and close 

 

applications. Replace UPS input fuse, then restart UPS.

Utility voltage out of UPS 

 

input range.

UPS is operating in Battery Mode. Save data and close 

 

applications. Ensure utility supply voltage is within acceptable 

limits for UPS.

UPS has reduced battery time.

Batteries are not fully charged. Keep UPS plugged in continuously at least 24 hours to 

 

recharge batteries.

UPS is overloaded.

Check load level display and reduce the load on the UPS.

Batteries may not be able to 

hold a full charge due to age.

Replace batteries. Contact your local distributor, Sola/Hevi-Duty 

representative or the Sola/Hevi-Duty Technical Support Group for 

replacement battery kit.

Fault and Bypass indicators 
and all Load Level indicators 
are illuminated.

UPS overloaded or load 

 

equipment is faulty.

Check load level display and remove non-essential loads. Recal-

culate the load and reduce number of loads connected to UPS. 

Check load equipment for faults.

Fault and Bypass indicators 

and diagnostic indicator C 

 

are illuminated.

UPS control power 

 

supply fault.

UPS requires service. Contact your local distributor, 

 

Sola/Hevi-Duty representative or the Sola/Hevi-Duty Technical 

Support Group.

Fault and Bypass indicators 
and diagnostic indicator D  
are illuminated.

UPS PFC (Power Factor 

 

Correction Circuit) fault.

UPS requires service. Contact your local distributor, Sola/Hevi-

Duty representative or the Sola/Hevi-Duty Technical 

 

Support Group.

Fault and Bypass indicators 
and diagnostic indicator A  
are illuminated.

UPS internal fan has a 

 

problem or UPS shutdown due 

to temperature condition. Load 

is on bypass power.

Ensure the UPS is not overloaded, ventilation openings are not 

blocked and room ambient temperature is not excessive.  Wait 30 

minutes to allow UPS to cool, then restart UPS.  If UPS does not 

restart, contact your local distributor, Sola/Hevi-Duty 

 

representative or the Sola/Hevi-Duty Technical Support Group.  

Fault and Bypass indicators 
and diagnostic indicator B  
are illuminated.

UPS internal DC 

 

bus overvoltage.

UPS requires service. Contact your local distributor, 

 

Sola/Hevi-Duty representative or the Sola/Hevi-Duty Technical 

 

Support Group.

Fault and Bypass indicators 
and diagnostic indicator E  
are illuminated.

UPS inverter fault.

UPS requires service. Contact your local distributor, 

 

Sola/Hevi-Duty representative or the Sola/Hevi-Duty Technical 

Support Group.

Fault and Bypass indicators 
and diagnostic indicators A and 
B are illuminated.

Inverter-to-Inverter 

 

Communications Failure

UPS requires service. Contact your local distributor, 

 

Sola/Hevi-Duty representative or the Sola/Hevi-Duty Technical 

Support Group.

Fault indicator and diagnostic 

indicators A and C 

 

are illuminated.

UPS failed the battery test.

Replace batteries. local distributor, Sola/Hevi-Duty representative 

or the Sola/Hevi-Duty Technical Support Group.

Fault indicator and diagnostic 
indicators A and D  
are illuminated.

L1 to L2 phase 

 

angle unacceptable.

Only phase angles of 120, 180 or 240 degrees (±10 degrees) are 

permitted. These must be compatible with the selections in the 

configuration program.  Or the phase angle has changed while 

the UPS was running. The phase angle is detected at startup and 

cannot be changed to a different power source while 

 

running.  Turn the UPS Off and wait until the fans stop. Apply 

input AC power. The UPS will reprogram the phase angle to AC 

power. The UPS will reprogram the phase angle to match the 

utility, if the utility is 120, 180 or 240 degrees between L1 and L2. 

If this does not resolve the issue, contact a qualified electrician to 

verify the site wiring.

Fault indicator and diagnostic 

indicators B and C 

 

are illuminated.

REPO is currently activated.

UPS has shut down due to the REPO (Remote Emergency Power 

Off).  The output cannot be started by any method.

Troubleshooting

Table 5  

Troubleshooting Guide

31

Summary of Contents for S4K6U10000

Page 1: ...S S4K6U10000 power availability On Line UPS 120 208V 120 240V USER MANUAL...

Page 2: ......

Page 3: ...utput Terminal Blocks and Optional Output Distribution 8 5 0 What s Included 9 6 0 Installation and Configuration 10 6 1 Install the Main Cabinet 10 6 1 1 Tower UPS Installation 10 6 1 2 Installing th...

Page 4: ...ton 21 9 3 L1 L2 Load Level Indicators Two Rows of Indicators 4 Green 1 Amber 22 9 4 Battery Level Indicators 5 Green 22 9 5 Fault Indicator Red 22 9 6 Bypass Indicator Amber 22 9 7 UPS ON Indicator G...

Page 5: ...own on Battery 25 11 3 UPS Intelligent Communications 25 11 4 Remote Emergency Power Off 26 12 0 Maintenance 27 12 1 Battery Replacement 27 12 1 1 Internal Battery Replacement Procedures 27 12 2 UPS R...

Page 6: ...lays vertical and horizontal 21 Figure 9 REPO switch connections 26 Figure 10 UPS back panel control location 28 Figure 11 Power module replacement 28 TABLES Table 1 Electrical requirements 15 Table 2...

Page 7: ...mable liquids gases and corrosive substances This UPS contains no user serviceable parts except the internal battery pack The Off Bypass push button does not electrically isolate internal parts Under...

Page 8: ...batteries Disconnect charging source prior to connecting or disconnecting battery terminals Determine if the battery is inadvertently grounded If inadvertently grounded remove source of ground Contac...

Page 9: ...tion Followed By Important Instructions AC Input AC Output Requests The User To Consult The Manual Indicates The Unit Contains A Valve Regulated Lead Acid Battery Recycle DC Voltage Equipment Groundin...

Page 10: ...ts output voltage whether utility power is present or not It supplies connected equipment with clean sinewave power Sensitive electronic equipment operates best from sinewave power For ease of use the...

Page 11: ...deal Extracting this sinewave input current achieves two objectives The utility power is used as efficiently as possible by the UPS The amount of distortion reflected on the utility is reduced This re...

Page 12: ...xternal battery cabinets are available to extend battery run times 3 7 Dynamic Bypass The S4K6U10000 provides an alternate path for utility power to the connected load in the unlikely event of a UPS m...

Page 13: ...three screws at the top of the cover plate and lifting the plate off The two internal battery packs are compact assemblies ready to slide into the battery compartment after the front battery access p...

Page 14: ...venience 8 Figure 3 Hardwire terminal blocks INPUT L1 N L2 N L1 L2 OUTPUT Figure 4 Optional output distribution modules S4KPAD 101 Power Distribution Option with Internal Connector S4KPAD 102 Power Di...

Page 15: ...Hardware S4K Configuration Program Disk Ferrite Beads 2 MultiLink Serial Cable 10 ft 3m Rack Mount Handles S4K Configuration Program Disk Ferrite Beads 2 Mounting Hardware 9 Front Bezel Vertical Displ...

Page 16: ...tain an ambient temperature range of 32 F to 104 F 0 C to 40 C 6 1 Install the Main Cabinet The S4K6U10000 may be installed either as a tower unit or in a rack depending on available space and use con...

Page 17: ...e inner member of each bracket assembly as shown in at right by extending it to its outermost position depressing the retaining latch and then pulling the inner member out of the bracket assembly 2 De...

Page 18: ...ck may be a two person job depending on the weight of the equipment See equipment s user manual 7 Insert the equipment with inner members attached in Step 5 into the bracket assemblies by inserting th...

Page 19: ...net and maybe installed now Securing hardware and slide rails are sold separately Please contact your local distributor or Sola Hevi Duty representative for these additional options and any assistance...

Page 20: ...d the output circuit breaker on the rear fixed panel of the UPS disconnect all power between the main cabinet and the distribution box The manual bypass switch passes utility power directly to the byp...

Page 21: ...it breaker protection according to local codes The utility disconnect should be within sight of the UPS or have an appropriate lock out Maintain service space around the UPS or use flexible conduit 2...

Page 22: ...e to UPS 3 Snap together the electrical connectors on the UPS and on the output distribution 4 Use the screws removed in Step 2 to attach the output distribution to the rear of the UPS 16 OUTPUT L1 OU...

Page 23: ...the two internal battery packs from their shipping container 2 Lift one battery pack from its packaging holding it in the center of the pack 3 Align the battery pack so that the cable is at the top ri...

Page 24: ...to apply voltage to the input terminal block see 6 3 1 Distribution Module Electrical Connections 8 Using a voltmeter verify the expected L1 N L2 N and L1 L2 voltages a The bypass lamp by the switch...

Page 25: ...access plate from the rear of the UPS 5 Connect the four position Anderson connector of the PAD distribution into the mating connector inside the UPS 6 Using the same four screws attach the PAD distr...

Page 26: ...120 or 127 VAC The nominal L1 L2 voltages for these two settings will be 208 or 220 VAC respectively Selecting a L N nominal voltage that is not compatible with the L1 L2 phase angle detected by the U...

Page 27: ...nd has dual functions OFF and Bypass Manual Battery Test To initiate a manual battery test press the ON Alarm Silence Battery Test button for at least one second while operating from utility power wit...

Page 28: ...attery fail this test the red Fault indicator along with the A and C diagnostic indicators will illuminate and an alarm will sound refer to 13 0 Troubleshooting The remote test feature functions with...

Page 29: ...uns low approximately 2 minutes remaining but this is user configurable The AC Input indicator will extinguish and the Battery indicator will illuminate to warn that a utility problem has occurred Eac...

Page 30: ...ferrite bead groove 3 Position the ferrite bead as close as possible to the end of the cable that connects to the DB 9 connector of the UPS 4 Close the ferrite bead so that the ferrite bead s case sna...

Page 31: ...ing the 2 minute shutdown delay 11 3 UPS Intelligent Communications The S4K6U10000 is equipped with an Intellislot port to provide advanced communication and monitoring options Sola Hevi Duty s MultiL...

Page 32: ...comply with national and local wiring codes and regulations Communications CAUTION To maintain safety SELV barriers and electromagnetic compatibility signal cables should be segregated and run separat...

Page 33: ...port the weight of the battery as it is withdrawn 5 Unpack the new battery assemblies taking care not to destroy the packing Compare new and old battery assemblies to make sure they are the same If so...

Page 34: ...ernal batteries are used disconnect the two external battery connectors 9 Slide the power module out the front supporting its weight as it is withdrawn 10 Insert the replacement UPS power module 11 Re...

Page 35: ...every 60 seconds Indicators A D L1 to L2 phase angle unacceptable Indicators B C REPO is currently activated UPS output cannot be started by any method Indicators B D UPS is OFF due to previous REPO...

Page 36: ...ry 10 seconds more than 2 minutes of run time remaining Low Battery Two short beeps every 5 seconds less than 2 minutes of run time remaining On Bypass Reminder A one second beep every 2 minutes On In...

Page 37: ...due to temperature condition Load is on bypass power Ensure the UPS is not overloaded ventilation openings are not blocked and room ambient temperature is not excessive Wait 30 minutes to allow UPS to...

Page 38: ...la Hevi Duty Representative or Sola Hevi Duty Technical Support Services AC Input indicator is On diagnostic indicators A C and E are illuminated On Internal Bypass to notify user to rotate manual mai...

Page 39: ...Time In Minutes Internal Battery 10 107 20 52 30 31 40 22 50 16 60 13 70 10 80 9 90 7 100 6 Internal Battery 1 External Battery Cabinet 10 251 20 118 30 74 40 52 50 39 60 32 70 26 80 22 90 19 100 17 I...

Page 40: ...will update the anticipated run time calculation only under certain conditions The UPS must have a steady load that is greater than 20 The UPS must be at 100 charge at the start of a battery discharge...

Page 41: ...00 90 loading 90 VAC 140 VAC 90 70 loading 80 VAC 140 VAC 70 30 loading 70 VAC 140 VAC 30 0 loading 60 VAC 140 VAC L1 N L2 N Operating Voltage Range Without Battery Operation 100 VAC L N Operation 100...

Page 42: ...A Surge Immunity IEEE ANSI C62 41 Category A B Transportation ISTA Procedure 1A Table 7 UPS Specifications continued Specifications Model Number S4K288INTBAT 2 Required used with S4K6U10000 AND S4K28...

Page 43: ...m cord L1 N G 4 5 15 20R T type receptacles with 2 20A circuit breaker L2 N G 4 5 15 20R T type receptacles with 2 20A circuit breaker Model Number S4KPAD 102 DIMENSIONS in mm Shipping W x D x H in mm...

Page 44: ...F 15 C to 50 C Relative Humidity 0 to 95 non condensing Operating Elevation Up to 10 000 ft 3000m at 104 F 40 C without derating Storage Elevation 50 000 ft 15 000m maximum AGENCY Safety UL 1778 c UL...

Page 45: ...ola Hevi Duty Warranty Information Please see enclosed Terms Conditions and Sales Policies Procedures Software Information Updates for MultiLink software is available for download in the Products sect...

Page 46: ......

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Page 48: ...or any errors or omissions 2005 Sola Hevi Duty All rights reserved throughout the world Specifications subject to change without notice Sola Hevi Duty name and logo are registered trademarks of EGS El...

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