Sola 0320-0400A, Installation And Operation Manual

The Answer in Power Protection

ups

320

Service Instruction and Service Locations

Return Policy

Most instances of initial failure to operate properly can be remedied through a
telephone conversation between the user and SOLA. Telephone and fax numbers for
principal SOLA offices are on the back cover of this manual.

If, during the course of your call, it is determined that a product must be returned,

your service representative will provide you with instructions.

All returns to SOLA must have a Return Authority (R/A) Number. The following

information is required to obtain an R/A Number.

1.

Sola part number.

2.

Serial number.

3.

Company name, address, phone number and contact person.

4.

Proof of purchase.

5.

Special instructions, if any.

6.

Description of problem.

Shipments must be made in the original packing container. Damage resulting from

shipment in a non-original container will void this warranty.

For proper handling upon receipt at SOLA, the R/A Number must be clearly placed in

several locations on the outside of the package. SOLA will not be responsible for

damage to returned goods that have not been properly packaged or damage

exceeding normal wear and tear.

For Service in Australiacontact...... 1 800 034 401

(Callers outside Melbourne)

 or ................

9768 3105

(Melbourne Metro Callers)

Customer  Service Office  Locations

Adelaide

Brisbane

Melbourne

Perth

Sydney

(

   08-8347 3622

(

    07-3891 1211

(

    03-9706 5662

(

    08-9478 3511

(

   02-9949 6000

Fax: 08-8445 6328

Fax:  07-3891 2492

Fax:  03-9794 9150

Fax:  08-9479 4577

Fax: 02-9907 9802

Melbourne - Head Office 

13 Healey Road, Dandenong, VIC, 3175

(

61-3-9706 5022

Fax: 61-3-9794 9150

National Service and Repair Centre

(

 1 800 034 401 Free Call (except Melb)   

(

9768 3105 (Melb only)

SOLA Home Page address ....

www.solaaust.com.au

SOLA Australia Ltd 

ACN 004 439 178

Reg. No. 6484