The Answer in Power Protection
SOLA 610 UPS Optional Maintenance and Warranty
This Warranty is subject to Sola's standard Conditions of Sale which govern all sales of products by Sola
Australia Ltd.
1.
Sola products, in general, are warranted against failure due to faulty materials and/or workmanship for a
period of one year from despatch date (ex Sola store) as per invoice. The Ferroresonant and 95 Series
Power Conditioners have an extended warranty - 3 years from date of despatch. Sola Dry Type
Transformers also have an extended warranty - 5 years from date of despatch. The Sola 310, 510, 600,
610 and the Sola 700 UPS have an extended warranty - 2 years from date of despatch.
2.
If, within the applicable Warranty period, any Sola product does not meet the warranty specified above,
and the product was installed and operated in accordance with Australian standards and Sola standard
installation procedures, Sola shall thereupon correct any defects due to faulty materials and/or
workmanship.
3.
Any modification made to the product other than those made by Sola or its authorised representative may
cause the Warranty to be void.
4.
For units up to 3kVA that are installed as a portable device, the Warranty covers repair or replacement of
defective parts at the factory, or other service locations as nominated by Sola Australia, provided the unit
has been returned by the user packed adequately to prevent shipping damage, and covered by a formal
Return Authorisation (RA) Number issued by Sola Australia Service. All costs associated with the return of
the product to Sola Australia are at the customer's expense.
For hardwired products 3kVA and above, the Warranty covers on site repair (Metropolitan area, Capital
Cities only) by Sola technicians or appointed agents. For units installed in remote locations, Sola Australia
may, at its discretion, request the equipment to be recovered and returned to the factory or other
nominated service locations. In this case, it is the customer's responsibility to pack the equipment
adequately to prevent shipping damages and pay freight charges to the location nominated by Sola
Australia. A formal Return Authorisation (RA) Number is required from Sola Australia Service before the
goods are despatched.
5.
Units returned for in-warranty repairs, which are found not to be defective, will be subject to an inspection
and handling charge, plus transportation charges.
6.
High grade batteries, designed for Uninterruptible Power Supply (UPS) applications, are supplied by Sola
for use with Sola UPS equipment. These batteries have a finite life expectancy depending on a number of
variables, including rate of discharge, depth of discharge, operating temperature, etc.
7.
Providing that the batteries are used within the limits as set out in Sola Operating Manuals, they are
guaranteed for one year, from despatch date as per invoice. Batteries that are integral to a UPS are
covered by the same guarantee as the UPS.
8.
Sola reserves the right to charge for replacement batteries if within the guarantee period replacement
batteries are necessary as a result of misuse or misapplication by the purchaser or end user.
Countries outside Australia
Customers outside Australia should obtain a copy of the official warranty statement applicable to their
country. Contact your nearest SOLA Customer Service Centre or SOLA Agent for a copy of this
document.
5.5 Warranty
Australia ONLY
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