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SOLA Never Stops Innovating
10. Warranty
WARRANTY Information
This Warranty is subject to Invensys Energy Systems Pty Ltd (IES) standard Conditions of Sale
which govern all sales of products by Invensys Energy Systems Pty Ltd.
1.
IES products, in general, are warranted against failure due to faulty materials and/or work-
manship for a period of two years from despatch date (ex IES store) as per invoice. The
Ferroresonant and 95 Series Power Conditioners and Dry Type Transformers have an
extended warranty - 5 years from date of despatch.
2.
If, within the applicable Warranty period, any IES product does not meet the warranty speci-
fied above, and the product was installed and operated in accordance with Australian stan-
dards and IES standard installation procedures, IES shall thereupon correct any defects due
to faulty materials and/or workmanship.
3.
Any modifications made to the product other than those made by IES or its authorised repre-
sentative may cause the Warranty to be void.
4.
For units up to 3kVA that are installed as a portable device, the Warranty covers repair or
replacement of defective parts at the factory, or other service locations as nominated by IES,
provided the unit has been returned by the user packed adequately to prevent shipping dam-
age, and approval has been obtained from IES before shipment. All costs associated with the
return of the product to IES are at the customer’s expense.
For hardwired products 3kVA and above, the Warranty covers on site repair (Metropolitan
area, Capital Cities only) during normal working hours, by IES technicians or appointed
agents. For units installed in remote locations, IES may, at its discretion, request the equip-
ment to be recovered and returned to the factory or other nominated service locations. In this
case, it is the customer’s responsibility to pack the equipment adequately to prevent shipping
damages and pay freight charges to the location nominated by IES. Approval to return goods
must be obtained from IES before the goods are despatched.
5.
Units returned for in-warranty repairs, which are found not to be defective, will be subject to
an inspection and handling charge, plus transportation charges.
6.
High grade batteries, designated for Uninterruptible Power Supply (UPS) applications, are
supplied by IES for use with IES UPS equipment. These batteries have a finite life expectan-
cy depending on a number of variables, including rate of discharge, depth of discharge, oper-
ating temperature, etc.
