If You Have a Question
Customer Support
If you have a question or problem, Table 10, Troubleshooting, may help. If you need
more help,
please have your UPS model number and serial number (on the back
label) nearby, and call the Invensys office nearest you (see the Invensys offices
section).
Invensys’ service technicians have in-depth knowledge of the UPS and power
problems.
Invensys may tell you the UPS must be returned. If this happens, we will give you a
Return Authorisation (RA) number.
When you return a SOLA 625 to the factory for
any reason, please use the original packing material in which your unit was
shipped to you. You may be responsible for repair charges for damaged units
which are not packed in SOLA packing material.
If you have discarded the original
packing material, please call the nearest Invensys office so that we can ship new pack-
ing material to you. If you have any questions, please feel free to call or fax the nearest
Invensys office. Please do not return your SOLA 625 without calling Invensys first.
Invensys will advise you where to ship your SOLA 625.
Invensys reserves the right to change specifications without prior notice.