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SOLAHART STREAMLINE, SYNERGY, GAS BOOSTER
SOLAR WATER HEATER WARRANTY
WARRANTY CONDITIONS
1.
This warranty is applicable only to water heaters manufactured
from 1st July 2006.
2.
The water heater must be installed in accordance with the
Solahart water heater installation instructions, supplied with the
water heater, and in accordance with all relevant statutory and
local requirements of the State in which the water heater is
installed.
3.
Where a failed component or water heater is replaced under
warranty, the balance of the original warranty period will remain
effective. The replaced part or water heater does not carry a new
warranty.
4.
Where the water heater is installed outside the boundaries of a
metropolitan area as defined by Solahart or further than 30 km
from a regional Solahart Dealer from whom the water heater was
purchased, the cost of transport, insurance and travelling costs
between the nearest Solahart Dealer’s premises and the
installed site shall be the owner’s responsibility.
5.
Where the water heater is installed in a position that does not
allow safe, ready access, the cost of accessing the site safely,
including the cost of additional materials handling and / or safety
equipment, shall be the owner’s responsibility.
6.
The warranty only applies to the water heater and original or
genuine (company) component replacement parts and therefore
does not cover any plumbing or electrical parts supplied by the
installer and not an integral part of the water heater, e.g.
pressure limiting valve; isolation valves; non-return valves;
electrical switches; pumps or fuse.
7.
The water heater must be sized to supply the hot water demand
in accordance with the guidelines in the Solahart water heater
literature.
WARRANTY EXCLUSIONS
1.
REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE SOLAHART WATER HEATER
WARRANTY, HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER WARRANTY TO
BECOME VOID AND MAY INCUR A SERVICE CHARGE AND / OR COST OF PARTS.
a)
Accidental damage to the water heater or any component,
including: Acts of God; failure due to misuse; incorrect
installation; attempts to repair the water heater other than by the
Solahart Dealer.
b)
Where it is found there is nothing wrong with the water heater;
where the complaint is related to excessive discharge from the
temperature and / or pressure relief valve due to high water
pressure; where the complaint is related to insufficient or
incorrect fall in the pipe work preventing complete drain back of
the closed circuit fluid of a Streamline closed circuit system;
where there is no flow of hot water due to faulty plumbing; where
water leaks are related to plumbing and not the water heater or
water heater components; where there is a failure of gas,
electricity or water supplies; where the supply of gas, electricity
or water does not comply with relevant codes or acts.
c)
Where the water heater or water heater component has failed
directly or indirectly as a result of: excessive water pressure;
excessive temperature and
/
or thermal input; blocked
overflow / vent drain; corrosive atmosphere; non Solahart
approved or incorrectly mixed closed circuit fluid being used;
incorrect or insufficient filling of the closed circuit system with the
closed circuit fluid; ice formation in the pipe work to or from the
water heater.
d)
Where the solar water heater or solar water heater component
has failed directly or indirectly as a result of ice formation in the
water ways of: a Streamline open circuit system; a Streamline
closed circuit system where the system has not been installed in
accordance with the water heater installation instructions; a
Streamline closed circuit system due to non Solahart approved
or incorrectly mixed closed circuit fluid being used; a Streamline
closed circuit system where there is insufficient or incorrect fall in
the pipe work preventing complete drain back of the closed
circuit fluid.
e)
Where the electronic instantaneous gas booster water heater or
electronic instantaneous gas booster water heater component
has failed directly or indirectly as a result of ice formation in the
water ways of a water heater: where the water heater has not
been installed in accordance with the water heater installation
instructions; where the electricity has been switched off or has
failed and the water heater has not been drained in accordance
with the instructions; due to an ambient temperature below
-20°C (including wind chill factor).
f)
Where the water heater is located in a position that does not
comply with the Solahart water heater installation instructions or
relevant statutory requirements, causing the need for major
dismantling or removal of cupboards, doors or walls, or use of
special equipment to bring the water heater to floor or ground
level or to a serviceable position.
g)
Repair and / or replacement of the water heater due to scale
formation in the waterways or the effects of either corrosive
water or water with a high chloride or low pH level when the
water heater has been connected to a scaling or corrosive water
supply or a water supply with a high chloride or low pH level as
outlined in the Owner’s Guide and Installation Instructions
booklet.
h)
Breakage of collector glass for any reason including hail
damage. (We suggest that the collector glass be covered by
your home insurance policy).
2.
SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND ALL
CLAIMS FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER CONSEQUENTIAL
LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER HEATER, OR DUE TO LEAKAGE
FROM FITTINGS AND / OR PIPE WORK OF METAL, PLASTIC OR OTHER MATERIALS CAUSED BY WATER
TEMPERATURE, WORKMANSHIP OR OTHER MODES OF FAILURE.
