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Solahart Owner’s Manual – Thermosiphon Systems - Revision 3
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Solahart Thermosiphon
Solar Water Heater Warranty
1.
THE SOLAHART WARRANTY – GENERAL
1.1
This warranty is given by Solahart Industries Pty Limited ABN 45 064 945 848 of 1 Alan Street, Rydalmere New South
Wales.
1.2
Solahart offers service through its Distributor network. Solahart will repair or replace components at the address of the
water heater subject to the terms of the Solahart warranty. Solahart, in addition can provide preventative maintenance and
advice on the operation of your water heater.
1.3
For details about this warranty contact your local Solahart Distributor.
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water heaters manufactured
after 1st January 2019.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will apply to
water heaters manufactured after the date specified in the subsequent version.
2.
TERMS OF THE SOLAHART WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at Solahart’s sole discretion.
2.2
If you require a call out and we find that the fault is not covered by the Solahart warranty, you are responsible for our
standard call out charge. If you wish to have the relevant component repaired or replaced by Solahart that service will be
at your cost.
2.3
Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty period will
remain effective. The replacement does not carry a new Solahart warranty.
2.4
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Solahart or further than
30 km from a regional Solahart Distributor, the cost of transport, insurance and travelling between the nearest Solahart
Distributor’s premises and the installed site shall be the owner’s responsibility.
2.5
Where the water heater is installed in a position that does not allow safe or ready access, the cost of that access, including
the cost of additional materials handling and/or safety equipment, shall be the owner’s responsibility. In other words, the
cost of dismantling or removing cupboards, doors or walls and the cost of any special equipment to bring the water heater
to floor or ground level or to a serviceable position is not covered by this warranty.
2.6
This warranty only applies to the original and genuine Solahart water heater in its original installed location and any
genuine Solahart replacement parts.
2.7
The Solahart warranty does not cover faults that are a result of:
a)
Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods, storms, fires,
lightning strikes and the like; and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the water heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant statutory and local
requirements in the State or Territory in which the water heater is installed.
d)
Connection at any time to a water supply that does not comply with the water supply guidelines as outlined in the
Owner’s Guide and Installation Instructions.
e)
Repairs, attempts to repair or modifications to the water heater by a person other than the Solahart Distributor.
f)
Faulty plumbing or faulty gas or power supply.
g)
Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.
h)
Transport damage.
i)
Fair wear and tear from adverse conditions (for example, corrosion).
j)
Cosmetic defects.
k)
Breakage of collector glass for any reason including hail damage (we suggest that the collector glass be covered by
your home insurance policy).
l)
Ice formation in the waterways of a direct open circuit thermosiphon system or an indirect closed circuit thermosiphon
system due to non Solahart approved or incorrectly mixed closed circuit fluid being used.
m)
Non Solahart approved or incorrectly mixed closed circuit fluid being used or incorrect or insufficient filling of the
closed circuit system with the closed circuit fluid.
2.8
Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture,
carpet, walls, foundations or any other consequential loss either directly or indirectly due to leakage from the water heater,
or due to leakage from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature,
workmanship or other modes of failure.
2.9
The Solahart warranty applies to a Solahart thermosiphon solar water heater installed in either a “single-family domestic
dwelling”.
