Solahart 270HAV, Owner'S Manual And Installation Instructions

Page 1: ...This water heater must be installed and serviced by a qualified person Please leave this guide with the householder 270HAV Air Sourced Heat Pump Water Heater Owner s Guide and Installation Instructions ...

Page 2: ...e name of Solahart Industries Pty Ltd or Rheem Australia Pty Ltd TRADE MARKS Registered trademark of Solahart Industries Pty Ltd or Rheem Australia Pty Ltd Trademark of Solahart Industries Pty Ltd or Rheem Australia Pty Ltd Note Every care has been taken to ensure accuracy in preparation of this publication No liability can be accepted for any consequences which may arise as a result of its applic...

Page 3: ... on pages 4 to 6 The other pages are intended for the installer but may be of interest Warranty 4 Safety Warnings Installation Notes 7 About Your Water Heater 10 Display Panel 14 Maintenance Requirements 29 Water Supplies 30 Save A Service Call 33 Installation 36 Connections Plumbing 42 Connections Electrical 45 Commissioning 47 Draining The Water Heater 48 Solahart Installation Report 49 Solahart...

Page 4: ...ranty 2 4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by Solahart or further than 30 km from a regional Solahart Dealer the cost of transport insurance and travelling between the nearest Solahart Dealer s premises and the installed site shall be the owner s responsibility 2 5 Where the water heater is installed in a position that does not allow safe...

Page 5: ...ER HEATERS DETAILED IN THIS DOCUMENT 3 1 Solahart will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as follows What components are covered The period from the date of installation in which the fault must appear in order to be covered What coverage you receive 270HAV model All components all installations Year 1 Repair and or...

Page 6: ...date of installation of the water heater or if that s unavailable the date of manufacture and serial number from the rating label on the water heater b Solahart will arrange for the water heater to be tested and assessed on site c If Solahart determines that you have a valid warranty claim Solahart will repair or replace the water heater in accordance with this warranty 5 2 Any expenses incurred i...

Page 7: ...ust be serviced by a qualified person The heat pump will operate until a water temperature of 60 C is reached If the ambient air temperature is outside of the heat pump s operating range and heating of water is required an electric heating unit will heat the water temperature to 60 C Refer to How Hot Should The Water Be on page 11 and to Electric Boosting on page 10 The lever on the temperature pr...

Page 8: ...are prone to freezing the relief valve drain line must be insulated and not exceed 300 mm in length before discharging into a tundish through an air gap Operate the easing lever on the temperature pressure relief valve and expansion control valve once every six 6 months to clear any deposits and ensure the valve and its drain line are not blocked It is very important the lever is raised and lowere...

Page 9: ...the front cover The temperature rating of the power supply wires insulation must suit this application or the wiring protected by insulating sleeving with an appropriate temperature rating if it can make contact with the internal storage cylinder The temperature of the internal storage cylinder can reach 60 C under normal operation in compliance with all local codes and regulatory authority requir...

Page 10: ...The electric heating unit will operate when the ambient air temperature falls below 5 C or rises above 43 C if heating is required The efficiency of the water heater increases as the surrounding ambient air temperature increases Automatic safety controls are fitted to the water heater to provide safe and efficient operation ELECTRIC BOOSTING Ice may begin to form on the evaporator reducing the hea...

Page 11: ...lect certain settings such as Timer Control Vacation Mode and Manual Electric Heating Refer to Display Panel on page 14 TIMER CONTROL A timer function on the Display Panel allows the hours of operation of the water heater to be set Refer to Timer on page 21 It may be desirable for the water heater not to operate between certain hours such as during the peak period when connected to a Time of Use e...

Page 12: ... less If the ambient air temperature is below 5 C or above 43 C and the system calls for heating the heat pump will not operate and the electric heating unit will operate instead When the heat pump is operating the system may switch to the electric heating unit if it detects that the ambient air temperature is below the minimum operating temperature of 5 C or above the maximum operating temperatur...

Page 13: ...ents and fittings Refer to Water Supplies on page 30 If you are in a known harsh water area or you are not sure of your water chemistry have your water checked against the conditions described on pages 30 to 32 HOW LONG WILL THE WATER HEATER LAST The water heater is supported by a manufacturer s warranty refer to page 4 There are a number of factors that will affect the length of service the water...

Page 14: ...age 15 for an overview of the icons displayed when the electricity supply is switched on to the water heater DISPLAY PANEL COVER The Display Panel has a cover to provide protection to the face of the Display Panel The cover has to be removed to access the Display Panel and view its display or access the user input and settings functions The Display Panel cover has magnets attached When removed fro...

Page 15: ...period of time This is the electronic expansion valve operating This is normal and not a fault with the heat pump When the electricity supply is switched on to the water heater at the water heater isolating switch All icons on the display panel illuminate blue After two 2 seconds the Selection Key icons illuminate red for a further for two 2 seconds Then all icons on the Display Panel go out After...

Page 16: ...ctions and operational status of the water heater illuminate blue in the upper part of the Display Panel The Selection Key icons displaying the current operation and in use illuminate red The Selection Key icons which are not currently in use illuminate blue Note After one 1 minute of Display Panel inactivity the illuminated Display and Selection Key icons go out and the Display Panel becomes blan...

Page 17: ...Vacation period is set either ON or OFF or both Time Date Display Area illuminates blue and displays the time or date or water temperature in the lower part of the water heater depending upon the operational status of the water heater Clock Key used to set the clock and the timer settings Illuminates red when timer periods are set Illuminates blue when no timer periods are set Vacation Mode Key us...

Page 18: ...ct the hour digits Press the Clock key to save the hour digits The minute digits commence to flash Press the Up key or Down key to select the minute digits Press the Clock key to save the minute digits The month digits commence to flash the months are represented numerically i e 01 to 12 A single dot separates the month digits on left and day digits on right on the display Press the Up key or Down...

Page 19: ... Timer 1 or Timer 2 set period At the commencement of the next Timer period the heat pump will automatically turn On at the Display Panel During normal day to day operation of the water heater it is not necessary to turn the heat pump Off at the Display Panel It is necessary though to turn the heat pump Off at the Display Panel to complete or activate particular user function settings It is also n...

Page 20: ...play on the Display Panel when the heat pump is On at the Display Panel Press the On Off key to illuminate the Display Panel If OFF is displayed in the Main Display Area press and hold the On Off key for 2 to 3 seconds to turn the heat pump On at the Display Panel Upper Water Heater Temperature Display The TEMP icon illuminates The water temperature in the upper part of the water heater is display...

Page 21: ...ng will over ride the scheduled power ON setting The heat pump will remain Off at the Display Panel If there is no action for 10 seconds during the setting of the Timer period the programmed Timer setting will be saved The Timer 1 Timer 2 if set Timer ON and Timer OFF icons illuminate and the time is displayed in the Time Date Display Area Timer period s cannot be set if Vacation Mode is turned on...

Page 22: ...gits for the Timer 1 setting commence to flash in the Time Date Display Area To set the Timer 1 OFF setting While or the previously set OFF hour digits are flashing press the Up key or Down key to select the OFF hour Press the Clock key to save the OFF hour The previously set minute digits commence to flash Press the Up key or Down key to select the OFF minutes The minutes change in increments of ...

Page 23: ... the Time Date Display Area To set the Timer 2 period independently of the Timer 1 period Press and hold the Clock key until the Timer 1 icon commences to flash This will take 2 seconds The Timer ON icon and either or the previously set ON time in the Time Date Display Area illuminate Press the Up or Down key The Timer 2 icon commences to flash The Timer ON icon and either or the previously set Ti...

Page 24: ... a finish date to be set for the Vacation period This date i e the expected return date is the day the heat pump will automatically turn back On at the Display Panel and recommence heating of the water The heat pump must be manually turned Off at the Display Panel prior to leaving for Vacation This can be achieved when the Vacation finish date is set Refer to Method 2 Setting the finish date of th...

Page 25: ...h i e 01 to 31 Press the Up key or Down key to select the day of the Vacation start period Press the Vacation key to save the day digits The month and day digits are replaced by four digits representing the year and commencing with 20 The last two digits of the year commence to flash Note There is no dot separating the first two digits and last two digits of the year on the display Press the Up ke...

Page 26: ...e to flash Press the Up key or Down key to select the year of the Vacation finish period Press the Vacation key to save the year digits The Vacation finish date of the Vacation Mode is now set The heat pump remains Off at the Display Panel The Timer ON icon remains illuminated and the month and day of the finish date illuminate The Vacation key remains illuminated red and the Vacation display icon...

Page 27: ... Press the Up Arrow or Down Arrow key whilst a fault code is displayed The additional fault code s will display in the Main Display Area An E01 fault may be able to be reset Press and hold the On Off key for 10 seconds to attempt to reset the E01 fault If the E01 fault can be reset the fault code will go out and display returns to the main interface display If the E01 fault code appears again when...

Page 28: ...ck On at the Display Panel The heat pump only needs to be turned back On at the Display Panel after the service call has been made to rectify the fault and the heat pump is in working order To turn on the Manual Electric Heating Mode setting Press and hold the On Off key for 2 to 3 seconds to turn the heat pump Off at the Display Panel OFF is displayed in the Main Display Area The Manual Electric ...

Page 29: ...alve s are not included in the Solahart warranty A charge will be made for this work Only genuine replacement parts should be used on this water heater The major service includes Replace the temperature pressure relief valve Inspect and flush the expansion control valve if fitted If required replace the valve Inspect and if required replace the anode If the anode is not replaced it should be repla...

Page 30: ...to apply ANODE The vitreous enamel lined cylinder of the water heater is only covered by the Solahart warranty when the total dissolved solids TDS content in the water is less than 2500 mg L and when the correct colour coded anode is used If an incorrect colour coded anode is used in the water heater any resultant faults will not be covered by the Solahart warranty In addition the use of an incorr...

Page 31: ...owing the water to flow There should be no smoking or naked flame near the tap whilst it is turned on Any hydrogen gas will be dissipated This is indicated by an unusual spurting of the water from the tap Once the water runs freely any hydrogen in the system will have been released SATURATION INDEX The saturation index SI is used as a measure of the water s corrosive or scaling properties The satu...

Page 32: ...ter cylinder Saturation Index SI 1 0 copper sheathed heating unit Saturation Index SI 0 4 if expansion control valve is not fitted water heater cylinder temperature pressure relief valve Saturation Index SI 0 8 standard watts density heating unit 0 4 0 8 0 1 0 no warranty applies to a temperature pressure relief valve or a water heater cylinder unless an expansion control valve is fitted no warran...

Page 33: ...installed an energy saving appliance energy saving should also be practised in the home Adjust your water usage pattern to take advantage of maximum energy gains Have your plumber install a flow control valve to each shower outlet to reduce water usage Heat pump fault Has the heat pump developed a fault and a fault code is displayed on the Display Panel If the heat pump will not operate turn on th...

Page 34: ...rate if heating of the water is required The boost capacity by the electric heating unit is 195 litres Refer to Fault Codes on page 27 and Manual Electric Heating Mode on page 28 Take note of the fault code and phone your nearest Solahart Dealer to arrange for an inspection TEMPERATURE PRESSURE RELIEF VALVE OR EXPANSION CONTROL VALVE RUNNING Normal Operation It is normal and desirable the temperat...

Page 35: ...ve Running on page 34 Is one outlet especially the shower using more hot water than you think Refer to Not Enough Hot Water on page 33 Is there a leaking hot water pipe dripping hot water tap etc Even a small leak will waste a surprising quantity of hot water and energy Replace faulty tap washers and have your plumber rectify any leaking pipe work Has there been an increase in hot water usage An i...

Page 36: ... is to be used where an uninterrupted hot water supply is necessary for the application or business then there should be back up redundancy within the hot water system design This should ensure the continuity of hot water supply in the event that this water heater was to become inoperable for any reason We recommend you provide advice to the system owner about their needs and building back up redu...

Page 37: ...ll or obstruction for service access Refer to the dimensions diagram on page 41 You must be able to read the information on the rating plate If possible leave headroom of one water heater height so the anode can be inspected or replaced Remember you may have to remove the entire water heater later for servicing The heat pump water heater is to be installed at ground or floor level and must stand v...

Page 38: ...when the total dissolved solids TDS content in the water is less than 2500 mg L and when the correct colour coded anode is used If an incorrect colour coded anode is used in the water heater any resultant faults will not be covered by the Solahart warranty In addition the use of an incorrect colour coded anode may shorten the life of the water heater cylinder The correct colour coded anode for the...

Page 39: ...ature differential between the hot water inlet and the tempered water outlet of no greater than 10 C Refer to the manufacturer s specifications of the temperature limiting device If a pressure limiting valve is installed on the cold water line to the water heater and the cold water line to a temperature limiting device branches off before this valve or from another cold water line in the premises ...

Page 40: ...INSTALLATION 40 TYPICAL INSTALLATON OUTDOOR LOCATION ...

Page 41: ...ank Model Number 2 4 kW 270HAV24 Rated heat pump power input 985 watts Storage capacity litres 270 Electric element rating 2400 watts Boost capacity litres 195 Refrigerant type R134a Weight system cartoned kg 145 Refrigerant circuit pressure 2600 kPa Weight system full kg 306 Technical data is subject to change ...

Page 42: ...er This water heater has either a plastic dip tube or fitting liner in the inlet and outlet fittings see diagram These must be in place for the water heater to function properly Do not remove or damage them by using heat nearby They will be pushed into the correct position as the fitting is screwed in This water heater is intended to be permanently connected to the water mains and not connected by...

Page 43: ...ansion control valve ECV in the cold water line to the water heater In other areas an ECV is required if the saturation index is greater than 0 4 refer to Water Supplies on page 30 The expansion control valve must always be installed after the non return valve and be the last valve installed prior to the water heater refer to diagram on page 42 A copper drain line must be fitted to the expansion c...

Page 44: ...ength and are to discharge into a tundish through an air gap of between 75 mm and 150 mm If a drain line discharges into a tundish the drain line from the tundish must be not less than DN20 The drain line from a tundish must meet the same requirements as for a drain line from a relief valve Warning As the function of the temperature pressure relief valve on this water heater is to discharge high t...

Page 45: ...s will cause the water heater to enter a three 3 minute start delay mode Repeated switching will reduce the available heating time for the water heater and can result in an insufficient hot water supply The water heater must be on its own circuit with an isolating switch installed at the switchboard The Wiring Rules requires a second and lockable isolating switch be installed adjacent to but not o...

Page 46: ...tain hours such as during the peak period when connected to a Time of Use electricity supply due to a more expensive tariff rate applying A timer will affect the operating times of both the heat pump circuit and the electric heating unit Note If there is a risk of freezing conditions the electrical supply to the water heater should not be switched off otherwise damage could result refer to Freeze ...

Page 47: ...he water heater isolating switch on the switchboard and at the isolating switch at the water heater The Display icons and Selection Keys will illuminate blue and red on the Display Panel Refer to Display When Electricity Supply is Turned On at the Isolating Switch on page 15 Note When the electrical supply is switched on there will be a knocking sound from the heat pump for a short period of time ...

Page 48: ...ater Close the cold water isolation valve at the inlet to the water heater Notes The freeze protection system will be rendered inoperable if electrical power is not available at the water heater Damage caused by freezing due to the unavailability of power at the water heater is not covered by the Solahart warranty refer to Terms of the Solahart Warranty on page 4 If the power has been switched off...

Page 49: ...one Home Work Mob Email Address Dealership Agent No of Stories of Install Single Other Installer s Name Installation Date Type of Installation please circle Replace Solar System Replace Electric or Gas Replace Heat Pump New Building New Install on Existing Building not replacing a unit Other System Model No System Type Tank Model No Tank Serial No Electric Supply please circle Electric continuous ...

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Page 52: ...tional Sales 61 8 9351 4600 Facsimile International Sales 61 8 9351 4698 Email solahart solahart com au Web www solahart com Postal Address PO Box 7508 Silverwater New South Wales 2128 Australia Principal Manufacturing Facility 55 Brodie Street Rydalmere New South Wales 2116 Australia www solahart com au Australia For SERVICE Telephone 1800 638 011 or your nearest Solahart Dealer For Sales Telepho...