Appendix A: Troubleshooting
This appendix describes how to troubleshoot StorEdge related errors.
Communication Troubleshooting
When a battery and a meter are connected (2 devices connected to the same bus), the following should
appear in the Communication status screen:
w w w w w w w
D e v P r o t # #
R S 4 8 5 - 1 < M L T > < 0 2 > < 0 2 >
Z i g B e e < - - - > < - - > < - - >
Device type, number and protocol are displayed
incorrectly
If one or more of the following occurs, the meter(s) or the battery are not communicating with the
inverter:
l
MLT
(Multi) is not displayed as the device type (under Dev)
l
The number of devices under
Prot
(protocol) or under
##
does not match the number of connected
devices
l
The number under
Prot
(configured devices) does not match the number under
##
(communicating
devices)
Check the following:
l
The meter and battery configuration is as described in
Configuring the RS485 Bus for Battery and Meter
Connection
on page 62.
l
The wiring between the StorEdge Connection Unit, the battery and the meter is correct (refer to
Figure 19
).
l
There are no loose connections at any of the system components connectors.
Troubleshooting Ethernet Communication
When using Ethernet communication, use the
Server Communication Status
window to identify the
location of the error:
S e r v e r : L A N
< S _ O K >
S t a t u s :
< O K >
x x x x x x x x
< E R R O R M E S S A G E >
xxxxxxxx
is a string of 1s and 0s showing an eight-bit communication connection status. 1 indicates OK
and 0 indicates an error.
Appendix A: Troubleshooting
SolarEdge
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StorEdge Installation Guide MAN-01-00262-1.0
79
