Dear Customers,
Thank you very much for using our products. In order to provide
you with better service, please fill in the warranty card and reserve it
carefully.
User Name
Customer
Address
Failure Cause and Treatment
Warranty Policy
If there is any breakdown which caused by the product‘s own
quality, customers can send the warranty card with the product to
our Customer Service Center.
1.According to the prescription, the warranty period is 5 years(From
the day when you receive the product). During the warranty period,
we provide free maintenance service to solve all non-artifical quality
problems if the product is under normal usage circumstance. If the
product exceeds the warranty period, only maintenance cost will be
charged.
2.If the failure of the product is not due to quality problems(such as
improper use, improper storage, unauthorized disassembly, etc. ) , ma-
intenance cost will be charged.
3.Please pay for back goods freight in advance. Freight collect is not
accepted.
If you have any technical queries about our products, please
contact us and provide the following information:
1. Product model and serial number of stick logger.
2. Product model and serial number of connected inverter.
Thank you for your support and cooperation!
Warning:
Please make sure the stick logger is working
properly before you leave the site. If there is anything
abnormal, please do not leave the site and contact
customer service at the first time.
Customer service number: 400-181-0512
3.Add a Logger
Method 1: Enter logger SN manually.
Method 2: Click the icon in the right and scan to enter logger SN
You can find logger SN in the external packaging or on the logger
body.
4.Network Configuration
After the logger is added, please configure the network to ensure
normal operation.
Go to "Plant Details"-"Device List", find the target SN and click
"Networking".
Notice:
5G WiFi is not supported .
Step 1：Confirm Wi-Fi Info
Please make sure your phone has connected to the right WiFi
network. And click "Start".
If configuration failure occurs, please check the following reason
and try it again.
（1） Make sure WLAN is ON.
（2） Make sure WiFi is normal.
（3） Make sure wireless router does not implement the white-black list.
（4） Remove the special characters in Wi-Fi network.
（5） Shorten the distance between the phone and device.
（6） Try to connect to other Wi-Fi.
Step 2：Connect to AP network
Click "Go to connect" and find the right "AP_XXXXX" network (XXXXX
refers to logger SN).
If the password is required, you can find the password on the logger
body.
Go back to SOLARMAN Smart APP, after connecting to AP network.
Step 3：Auto Configuration
Please wait for a while to complete the configuration. Then system
will switch to the following page.
Click "Done" to check plant data. (Usually, the data will be updated
in 10 mins)
