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In the event of inappropriate use, incorrect operation and installation
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If a copy of the invoice for the purchase of the device is not submitted
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If the type plate located on the device is unreadable
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In the event of neglecting operating, installation and maintenance instructions
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In the event of non-compliant surrounding conditions (such as lack of ventilation,
humidity, dust pollution, etc.)
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In the event of higher force (such as lightning, overvoltage, water damage, fire etc.)
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Not covered by the guarantee are wear parts, especially fuses and overvoltage
protection
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For MAX.STORAGE: if the device has not been kept under constant remote moni-
toring and control by SOLARMAX via the SOLARMAX Internet portal with perma-
nent Internet connection or no completed and signed setup report in accordance
with the SOLARMAX sample has been sent to SOLARMAX within two weeks of
installation of the device or the equipment has not been operated in a tempera-
ture environment between 0 and 40 degrees Centigrade or the equipment has
not been operated with a source of power other than a photovoltaic system or the
device has been used with batteries other than those approved by SOLARMAX.
5 Assertion of Guarantee
For the assertion of the guarantee, the SOLARMAX hotline must be contacted by phone
or in written form and their instructions must be followed carefully. You will find the
Hotline number for your country on our homepage.
Please hold the series number, the article description, a short description of the defect
and the purchase receipt ready.
Transactions in order to solve guarantee cases carried out by the buyer or by a third party
without the coordination with and approval by SOLAR MAX will not be compensated.
In case of neglecting this procedure SOLARMAX reserves the right to decline the
delivery of the guarantee service.
6 Exclusion of Guarantee
SOLARMAX reserves the right to temporarily or finally exclude the guarantee, if the
parameters of the plant do not allow a proper function of the devices (e.g. in the event
of a parameter as set out in number 4). The exclusion of guarantee can be cancelled in
accordance with SOLARMAX. Therefore, it is necessary to have a written confirmation
by SOLARMAX, in order to restart the guarantee terms.
7 Guarantee Extension
For devices with the Basic Guarantee BASIC the duration of guarantee can be prolonged
by purchasing a guarantee extension within the following time periods. An extension
for specific devices can be purchased on the basis of limited services. The extensions
being available per device can be found on our homepage. The purchase of a guar-
antee extension will be confirmed by SOLARMAX with a Guarantee Certificate (Series
Number of Product). In case of a replacement, this certificate will not be adjusted to the
new series number. In this way, the guarantee extension stays unaffected.
a) Time Limit for entry into Guarantee Extension
String Inverter P-,TP-, MT-, HT- Series / Junction-Box 32HT2: The extension of the guar-
antee can be purchased within 60 months starting from purchase date, but within max.
72 months after delivery of the device by SOLARMAX.
