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11 Warranty
SolarMax Productions GmbH (herafter SOLARMAX) guarantees the correct function and absence of
defects of your SolarMax tools for a particular, device-specific duration of guarantee. This duration of
guarantee can be prolonged by an extension of guarantee according to these Terms of Guarantee.
This manufacturer’s guarantee exists in addition to legal warranty obligations of the vendor. In case of a
content overlap, the claim under the manufacturer’s guarantee takes precedence, to the extent permitted
by law, over the claim from warranty.
For the assertion of warranty claims please contact your vendor.
1� Basic Guarantee BASIC
The services of the Basic Guarantee are only provided free of charge in countries released by SOLARMAX
at the time of installation. Please clarify this with your dealer. You will find a current list of these countries
in the appendix or on our homepage. On request we are happy to send you this list.
a) Duration of Guarantee BASIC
MaxStorage:
■
120 months from date of purchase, but max. 126 months after delivery of the device by SOLARMAX
String Inverters:
■
60 months starting from purchase date, but max. 72 months after delivery of the device by
SOLARMAX
Central Inverters:
■
Series C/S/TS/TS-SV: 24 months from purchase date, but max. 30 months after delivery of device
by SOLARMAX
■
Series RX: 60 months from purchase date, but max. 66 months after delivery of device by
SOLARMAX
Accessories:
■
24 months from purchase date, but max. 30 months after delivery of device by SOLARMAX
■
Junction-Box 32HT2: 60 months from purchase date, but 72 months after delivery of device by
SOLARMAX
Deviating written confirmation from SOLARMAX have priority.
b) Scope of Guarantee BASIC
If a device shows a defect or malfunction within the duration of guarantee and if the conditions for the
assertion of warranty as defined below are met, the device or device parts will be repaired or replaced
by SOLARMAX free of charge at its discretion within an appropriate period of time, as shown below,
provided that this is not disproportionate or impossible.
Free Replacement:
This contains the provision of equivalent replacement devices or parts, which can
be dispatched step by step against return of the defect devices or device parts or can be also delivered
by order. The equipment must be shipped in its original packaging or equivalent. Battery shipments
may only be sent in the original packaging. Replacement devices are in perfect refurbished condition or
new condition and become the property of the buyer, step by step against the replaced device, which
becomes the property of SOLARMAX. Should the part or device to be exchanged not have been returned
to SOLARMAX within two weeks of delivery of the part or replacement device, SOLARMAX will invoice
the additional costs for the part or device supplied.
Free On-Site-Replacement:
This contains material cost as well as labor and travel expenses of SOLARMAX
staff or staff authorized by SOLARMAX, insofar as it was send to the operation site by SOLARMAX.
Further requirements MaxStorage:
Summary of Contents for 17SHT
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