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15 Warranty
General Terms of Guarantee for SolarMax Products
SolarMax Productions GmbH (herafter SOLARMAX) guarantees the correct function and absence of
defects of your SolarMax tools for a particular, device -specific duration of guarantee. This duration
of guarantee can be prolonged by an extension of guarantee according to these Terms of Guarantee.
This manufacturer’s guarantee exists in addition to legal warranty obligations of the vendor. In case
of a content overlap, the claim under the manufacturer’s guarantee takes precedence, to the extent
permitted by law, over the claim from warranty.
For the assertion of warranty claims please contact your vendor.
1. Basic Guarantee BASIC
The services of the Basic Guarantee are only provided free of charge in countries released by
SOLARMAX at the time of installation. Please clarify this with your dealer. You will find a current
list of these countries in the appendix or on our homepage. On request we are happy to send you
this list.
a) Duration of Guarantee BASIC
String Inverters:
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60 months starting from purchase date, but max. 72 months after delivery of the device by
SOLARMAX
Central Inverters:
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Series C/S/TS/TS-SV: 24 months from purchase date, but max. 30 months after delivery of
device by SOLARMAX
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■
Series RX: 60 months from purchase date, but max. 66 months after delivery of device by
SOLARMAX
Accessories:
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■
24 months from purchase date, but max. 30 months after delivery of device by SOLARMAX
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Junction-Box 32HT2: 60 months from purchase date, but 72 months after delivery of device by
SOLARMAX
Deviating written confirmation from SOLARMAX have priority.
b) Scope of Guarantee BASIC
If a device shows a defect or malfunction within the duration of guarantee and if the conditions
for the assertion of warranty as defined below are met, the device or device parts will be repaired
or replaced by SOLARMAX free of charge at its discretion within an appropriate period of time, as
shown below, provided that this is not disproportionate or impossible.
Free Replacement:
This contains the provision of equivalent replacement devices or parts, which
can be dispatched step by step against return of the defect devices or device parts or can be also
delivered by order.
Free On-Site-Replacement:
This contains material cost as well as labor and travel expenses of
SOLARMAX staff or staff authorized by SOLARMAX, insofar as it was send to the operation site
by SOLARMAX.
