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Transactions in order to solve guarantee cases carried out by the buyer without the coordination
with and approval by SOLAR MAX will not be compensated.
In case of neglecting this procedure SOLARMAX reserves the right to decline the delivery of of the
guarantee service.
6. Exclusion of Guarantee
SOLARMAX reserves the right to temporarily or finally exclude the guarantee, if the parameters of
the plant do not allow a proper function of the devices (e.g. in the event of a parameter as set out
in number 4)
The exclusion of guarantee can be cancelled in accordance with SOLARMAX.
Therefore it is necessary to have a written confirmation by SOLARMAX, in order to restart the
guarantee terms.
7. Guarantee Extension
For devices with the Basic Guarantee BASIC the duration of guarantee can be prolonged by
purchasing a guarantee extension within the following time periods. An extension for specific
devices can be purchased on the basis of limited services. The extensions being available per
device can be found on our homepage. The purchase of a guarantee extension will be confirmed by
SOLARMAX with a Guarantee Certificate (Series Number of Product).
In case of a replacement this certificate will not be adjusted to the new series number. In this way
the guarantee extension stays unaffected.
a) Time Limit for entry into Guarantee Extension
String Inverters / Junction-Box 32HT2:
The extension of the guarantee can be purchased within 60
months starting from purchase date, but within max. 72 months after delivery of the device by
SOLARMAX.
Central Inverters:
The extension of the guarantee can be purchased within 3 months starting from
purchase date, but max. 12 months after delivery of the device by SOLARMAX
b) Scope of the Guarantee Extension
The Scope of the Guarantee Extension contains all services of the Basic Guarantee BASIC.
c) Conclusion of a Guarantee Extension
In order to purchase a Guarantee Extension, it is necessary to fully complete and hand in a Gua-
rantee Extension form.
The Guarantee Extension is completed with a written confirmation by SOLARMAX, the receipt of the
Guarantee Certificate and the payment by the customer.
Deviating written confirmation from SOLARMAX have priority.
8. Conditions after the Extension of the Guarantee
The cost for repair and replacement after the extension of the guarantee period will be charged at
cost. SOLARMAX ensures the repair and replacement ability beyond the guarantee period at its
own discretion.
